Carlo Denis Lardizabal, III

Carlo Denis "Cody" Lardizabal, III Is an digital marketing and social media management expert. A former call center professional with 10-year leadership experience in customer care support, operations and training management, data anlaytics and process improvement-(- cody.lardizabal PROFESSIONAL EXPERIENCE E-Commerce and Customer Support Lead Kitchen Classique (Part Time) | Sept 2016 - Present Functions as a customer support lead answering emails and other customer quieries for an e-commerce business. Other tasks include analytics reporting, managing seller feedback and negative reviews, product listing management, research and other consumer related task. Expert in usage and navigation of Amazon Seller Central. Operations Supervisor Teletech Customer Care | Jun 2007 – Jan 2010 Handled a team of 15 customer care agents and supported operations of an inbound call center for various Telco and ISP accounts based in the US and Australia. Functioned as the program's Community Manager. Customer Support Representative Convergys Services | Apr 2005 – May 2007 Social Media Expert and Executive Assistant Virtual Angel Hub (Part Time) | Aug 2016 - Present Received calls from consumers of the leading Internet Service Provider in the United States handling phone, email and chat support. Was promoted as a Senior Customer Care rep managing escalated calls and emails. Freelance Social Media Specialist Upwork (Freelance) | May 2016 - Aug 2016 TRAINING AND CERTIFICATIONS Inbound Certification Hubspot | December 2016 Analytics and Data Mastery Course Digital Marketer | November 2016 Social & Community Mastery Course Digital Marketer | October 2016 Conversion Funnel Mastery Course Digital Marketer | October 2016 7 Habits Of Highly Effective People Stream Global Services | Nov 2013 Functions as executive assistant for an Australian and US clients with multiple small businesses. My tasks social media calendar management, graphic designing for visual marketing, online research and data mining, basic website management, landing page design, slide deck presentation and email sequencing and marketing. Managed clients with homesteading services and watch business. Works as freelance social media specialist assisting businesses to promote their products, engage potential customers through social media and social media scheduling of visual and content posts. Training Supervisor United Health Group | Nov 2014 – Mar 2016 SKILLS Mentored associate trainers on training needs analysis (TNA), classroom facilitation, process improvement, training module development and slide deck presentation. Handled special projects for the Training and Recruitment Departments. Social Media Marketing, Social Media Management, Inbound Marketing, Customer Care Support, E-Commerce Consumer Care, Process Improvement, Project Management, Excel Reporting, Data Analytics, Intsagram Graphics Design, Landing Page Design Handled project management and process improvement for an accounts and billing department of a top global software company. Acted as the liaison between the Client and Operation Teams. Created processes for the team. Photoshop, Canva, Wordpress, Instapage, Ontrapages, Ontraport, Hootsuite, Tailwind, Microsoft Excel, Microsoft Project, Microsoft Powerpoint, Windows Media Maker, Facebook, Instagram, Google Adwords, Amazon Seller Central, Basic HTML Process and Project Lead Manager Stream Global Services | Jul 2011 – Jun 2014 SOFTWARE PROFICIENCY