Carlo Denis Lardizabal, III

I have been doing freelance and part time digital marketing, social media and e-commerce consumer support work since the early part of this year. I function as a Social Media Specialist for American and Australian clients running small scale businesses and services. These businesses include a financial coaching service, luxury watch business, online retail shop and a homestead business. Aside from this, I also have an experience as a customer support lead for an e-commerce business answering emails and other customer quieries for an e-commerce business.

My tasks and specialization are as follows:

SOCIAL MEDIA MANAGEMENT/DIGITAL MARKETING

Social media calendar management
Graphic designing (for Instagram and Facebook visual posts)
Research and data mining
Basic webpage management
Landing page design
Slide deck designing
Email marketing
Marketing automation using Ontraport

E-COMMERCE AND CUSTOMER SUPPORT

Product analytics reporting
Customer Service
Email and phone support
Other excel reporting and data analysis work

I am Inbound Certified through Hubspot. I am also Certified Analytics and Data Specialist, Customer Value Optimization Specialist and Social and Community Manager through Digital Marketer.

Prior remote work, I was an Assistant Manager and Team Lead for various customer care and tech support accounts in the call center industry specializing in Inbound Customer Care, Operations Management and Training.