Carlo Cardenas

Carlo Astilllero Cardenas Email:-Phone: - Birthdate: May 16, 1985 Status: Single Address: Unit 221 Woodcrest Residences, Gervacio Quijada St., Guadalupe, Cebu City 6000 Career Goal: Obtain a position where I can maximize my skills, make significant contributions as well effectively apply my experience. Professional Excellence Summary:             Deliver excellent customer service to valued clients Support clients in Car Loans Data Entry Appointment Setting Manage Contact Lists and Customer Spreadsheets Maintain a Calendar and setup meetings Handle client inquiries by phone or e-mail Technical Support Financial Advisor Manage Claims Maintenance and Facilities Services Real Estate Support Professional Background: Bitaccess Position: Full Time Operations Support March 2017 - Present (Canadian Hours)     Email management Operations Support Admin tasks Research Valentis Property Management Position: Part Time Maintenance Support Assistant Aug 2017 Present (UK GMT Hours)  Maintenance Support  Assist Property Manager with day to day tasks  Handles mainly with the maintenance issues for tenants  Create and monitor job orders for every email via Google Spreadsheet  Coordinates and follow up with contractors/companies who does the maintenance work  Researching vendors/companies to be able to get the best price for maintenance works  Social Media (Facebook and Twitter) monitoring and posting articles Yellowbrick Road Position: Part time Executive Virtual Assistant Feb 2016 - March 2017 - UK hours Contact: Ian Hacon, Founder Yellowbrick Road  Email management  Calendar management  Managing CRM entries in Zoho  Managing Mailchimp leads, opportunities, products etc  Admin tasks  Research UVGP (Real Estate Property Company - Leasing) Position: Assistant Property Manager  Assist Property Manager with day to day tasks  Used Propertyware Management Software as CRM  Handles mainly with the maintenance issues for tenants  Create work orders for every email, call and request from tenants  Ad posting for listings available in Zillow, Trulia, Craigslist and Cozy  Coordinates with vendors/companies who does the maintenance work  Researching vendors/companies to be able to get the best price for maintenance works  MLS listings.  List properties in Craigslist  Research for whatever ad hoc tasks assigned - property management relevant We Emulate You Keller Williams Realty Position: Client Services Director Dec 2015 to May 2016 - Graveyard Shift (US EST)  Handles client updates  Update clients on campaign progress and status  Communicate with clients on their campaigns  Reports to clients any feedback from agents  Responsible in making sure that campaign is in good standing  Overall management on each clients campaign We Emulate You Keller Williams Realty Position: Training Director/Officer Sept 2015 - Dec 2015 Contact: Richard Kallabat, CEO Keller Williams Miami  In charge of managing trainees  Conduct training to new hires  Do coaching and follow up on trainees endorsed to production  Manages trainees progress and do real time coaching when needed  Validate appointments being set We Emulate You Keller Williams Realty Position: Part Time Real Estate Appointment Setter Feb 2015 – Sept 2015 Contact: Richard Kallabat, CEO Keller Williams Miami Position: Executive Sales  Assistant Call out leads to set appointments for CEO  Plot Appointments through Google Calendar  Call out leads for invites  Maintain client and lead records QBE Insurance Australia Skyrise Alpha, Ayala Business Park, Cebu City Philippines June 2014 – Sept - Morning Shift (Australian Hours) 2015 Contact: Human Resource at - Position: Claims Officer  Do outbound calls to insured to give updates on claim progression  Determine liability for both insured and third party incident  Process payments over the phone for excess payments  Coordinate with internal departments, motor vehicle assessors, repairers and other insurance companies for claim statuses and repair updates Solution Plus 11th floor Keppel Building Ayala Business Park Cebu City April 2014 - June - Morning Shift (Australian Hours) 2014 Contact: Human Resource at - Position: Sales Consultant  Find possible leads to offer accounting software  Call out leads for possible appointments for software demo  Data entry JP Morgan Chase Bank N.A IT Park, Cebu City, Philippines November 24, 2011 – March 2014 - Graveyard Shift (US EST) Contact: Human Resource at - Job Achievement:    Top 2 overall scorecard ranking for the 3rd quarter of 2012 Perfect attendance for the 1st quarter of 2012 Perfect attendance for the past 3 months (April, May and June 2012) Position: Customer Care for Card Member Services  Servicing Chase Partner valued clients activate their Sears Canada Retail Card and Mastercard  Update card member’s information, assess credit for increase, assist online registration, etc. Position: Customer Service Advisor for Chase Auto Finance  Provide assistance in obtaining Vehicle Title or Lien Release documents, register vehicle when changing state   Provide payoff inquiries from dealerships, insurance companies and other financial institutions Assist customers for general inquiries about car loan account Process monthly payments for customers Qualfon Philippines Skyrise 3 IT Park, Cebu City, Philippines October 2006 - November 2011 - Graveyard Shift (US EST) Position: Customer Service Representative / Technical Support  Answer customer queries about their mobile phones  Do troubleshooting for issues on phone  Answer inbound calls from customers  Provide general and specific account information to customers  Do troubleshooting for customer on their handset units  Assist in connecting customers to the correct department when needed Position: KANA agent/email representative (Level 2 Technical Support Representative) Mar 2009 - June 2010 Job Role: Assist in connecting customers to the correct department when needed  Do outbound calls to customers  Provide general and specific account information to customers via e-mail  Do troubleshooting for customer on their handset units via e-mail  Answer inbound calls from customers Position: Number Portability Agent (Level 3 Technical Support Representative) June 2010 – Nov 2011 Job Role: Answer inbound calls from customers  Assist customers in transferring their phone numbers from one phone to another, may it be a wire line or wireless phone number  Create tickets for possible escalation issues  Resolve customer issues real-time Educational Background Under Graduate Bachelor’s Degree in Nursing Cebu Institute of Technology N. Bacalso Avenue Cebu City June 2004 - March 2006 Graduate Secondary School Cebu Institute of Technology N. Bacalso Avenue Cebu City June 1998 – March 2012 Character References John Suay Service Manager QBE Insurance Australia Cebu City, Philippines - Gerard Luntayao Claims Officer QBE Insurance Australia Cebu City, Philippines - Miadel Capendit Technical Claims Officer QBE Insurance Australia Cebu City Philippines -