Carlo Cardenas

I was the Virtual Assistant to Ian Hacon of Yellowbrick Road, a personal/business coach based in UK. My task is to manage his daily schedule, make sure that emails are being sorted out. Manage Zoho and Mailchimp by making sure all leads, prospects and products are properly allocated.

I also held the position as an Assistant Property Manager at UVGP Group. A real estate company that specializes in apartment and house rentals and leases. I was the person in charge for maintenance requests and coordinating job orders to people or company that does the maintenance. I also do researches and putting up ads in Zillow, Trulia and Craigslist.

I also have done Virtual Assistant roles for a US based company doing, appointment settings, calendar and email management. I was also holding a position as a trainer/coach. I have managed people/trainees for most of my part when training. When not in training, I do admin tasks like confirming if appointment set is valid or not, manage CRM for appointments set and do coaching/feedback to DESA's from time to time. I also conduct coaching session for 30 minutes everyday to ensure that our DESA's are updated and well informed of the day ahead. I have also handled Client Services director that deals directly to clients and giving them updates on their campaign. As a Client Services director, I am tasked to make sure proper coordination will be done from the agent level handling the campaign to reports forwarded to the client. I am in charge in making sure what the client needs will be followed by each agent. 

I was also in the call industry for over 9 years, having experiences with customer service, technical support, financial accounts and in an insurance account based in Australia, QBE, as a claims officer.