Carlane Brown

Carlane Brown PROFESSIONAL SUMMARY Systematic and knowledgeable Human Resources Specialist with over six years of experience in Global HR. Expertise in Health and Welfare, employee management, training program implementation and HR operational efficiency strategies. CONTACT 398 East 26th Street, Paterson, NJ-- SKILLS • • • • • Workday Google Docs Microsoft Word Microsoft PowerPoint Kronos LANGUAGES English Native WORK HISTORY Assistant Pastor Hand of Impact/Global Touch Ministry 11/2021 - Current • Traveled and set up tents in African communities to distribute food and clothing to the needy. • Created a program called Pay It Forward to assist poverty-stricken women with petty trade business • Created scholarship programs for school-aged children below 11 years old. • Preached and taught members of the church the Gospel of Jesus Christ. • Social Media influencer on FACEBOOK and YOUTUBE teaching the word of God and praying for people. HR Associate Assurant Inc - Atlanta 09/2015 - 05/2021 • Effectively used the company's case management and knowledge base tools to resolve, log, and track employee and retiree inquiries. • • Worked with the team for implementation of new HRIS system (Workday), reviewed escalated issues, and tested HR functions within the system before system launch. • Created process documents for various HR processes within the department to be used during training. • Supported over 10,000 United States employees with day to day HR needs via phone, fax, or email with inquiries regarding benefits enrollment, new hire documentation, time management, compensation, acquisitions, reduction in force, and HR process improvement efforts. • Direct contact and subject matter expert (SME) over The International Chase Fingerprinting Process for the hire of Contingent workers for Asia Pacific • Direct contact and subject matter expert for the company's Tuition Reimbursement Program. Trained and provided guidance to HRBP and HR Partners regarding benefit processes • Processed pension distributions and 401k hardship request Benefits Specialist Paramount Staffing - Dunwoody 07/2014 - 03/2015 • Reviewed employee enrollments to verify accuracy, inputting all information into company's database. • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits. • Provided assistance to plan participants by explaining benefits information to ensure educated selections. Senior Customer Care Representative Xerox Corporation - Secaucus 08/2012 - 04/2014 • Effectively used company's case management and knowledgebase tools to resolve, log, and track employee and retiree inquiries • Worked with team for implementation of new HRIS system (Workday), reviewed escalated issues, tested HR functions within system before system launch • Created process documents for various HR processes within the department to be used during training • Supported over 10,000 United States employees with day to day HR needs via phone, fax, or email with inquiries regarding benefit enrollment, new hire documentation, time management, compensation, acquisitions, reduction in force, and HR process improvement efforts • Direct contact and subject matter expert (SME) over The International • Chase Fingerprinting Process for the hire of Contingent workers for Asia • Pacific • Direct contact and subject matter expert for the companies Tuition • Reimbursement Program • Trained and provided guidance to HRBP and • HR Partners regarding benefit processes • Processed pension distributions and 401k hardship request • Reviewed employee enrollments to verify accuracy, inputting all information into company's database • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits • Provided assistance to plan participants by explaining benefits information to ensure educated selections • Perform Final Distributions, Fund Reallocations, Fund-to-Fund • Transfers, Withdrawals,Loans Request, Contribution Investment • Election transactions and more • Research, performed and log all transactions performed for 401k, and pension plans • Followed up on escalated issues to ensure resolution. • Kept the customer informed on the status of research, closed out case when complete • Perform open enrollment elections of medical, dental, vision, retirement • FSA,HSA and leave plans • Monitored and managed costs for enrolled participants Informed customers about services available and assessed customer needs • Kept customer and system account information accurate and current to support timely resolutions for all concerns. Member Services Coordinator Horizon Blue Cross Blue Shield of NJ - Newark 12/1996 - 06/2007 • Handled PriceWaterhouseCoopers Defined Benefits and Defined • Contributions for Active, Terminated, Retiree, and International population • Handled Health & Welfare for PWC employees. • Handle Procter & Gamble, and Exxon Mobile “Open Enrollment” for • Health and Welfare • Troubleshot and solved each customer's needs by phone or written correspondence • Wealth of knowledge with HMO, PPO, POS, Cobra, products • Communicated with sales representatives, on contract changes, or account dilemmas • Fast and accurate claim input, processing and claim adjustments • Trained and practiced HIPAA guidelines • Directed contact for large contracted groups • Direct contact for Benefit Administrators for large contracted groups. EDUCATION Associate of Arts: Criminal Justice Bloomfield College – Bloomfield