a
c
i
n
o
M
a
Carl
Ubando
Trained
as
a
Customer
Service
Representative Course at Filipino Virtual
Assistance
Academy.
Focusing
on
Customer support, chat support, and the
importance of Customer Service.
experience
FILIPINO VIRTUAL ASSISTANCE
COACHING BY RIZELLE ANNE
GALVEZ
FB Chat support
15 June 2020 - 15 July 2020
Customer
sales
duties
answering
customer
such
as
inquiries
on
Facebook, sending follow-up, and lead
generation.
NOBILITY COLLECTION AGENCY
Telecollector I Accounts Collector
JANUARY 2010 - MAY 2013
CUSTOMER SERVICE
Collect
REPRESENTATIVE
Accounts. Reach out to customers with
SPECIALIST
unpaid debts and attempt to collect
payments
and
post
to
from them through telephone. Local
contacts
-
Malabon City, Philippines
email:-skype: monica.ubando
accounts only in the Philippines such
as AVON Cosmetics products, BDO and
Metrobank, Update and record their
accounts using database & Microsoft
Excel.
Set-up
repayment
plans
according to ability to pay. Advise
customers
of
default
consequences
and debt repayment policies.
education
FILIPINO VIRTUAL ASSISTANCE
ACADEMY
Customer Service Representative
Online Course, May 2020
(GOLD CERTIFICATE)
FVA APPRENTICESHIP CERTFICATE
Completed one (1) month
apprenticeship with FVA Consultancy
focused on Acquisition Support
Team
personal skills
professional skills
Active listening • Attention to details
Customer Service • Customer Support •
& Organization Skills • Patience •
Communication and Negotiable Skills •
Self control • Empathy • Proactive •
Typing skills • Knowledgeable in
Loyalty
Microsoft office • Google docs •
Internet Research
