Carla Maria C Concepcion

Carla Maria Caluag Concepcion 95 Gat Damaso Kaluag St, Sta. Isabel, Malolos City, Bulacan, Philippines 3000 Contact numbers: - / - Skype ID: Kayechubz Email Address :-/- OBJECTIVES: To be able to apply and develop the skills and knowledge that I have earned and achieve career development to the fullest EDUCATION: University of the Philippines (Extension Program in Pampanga) Clarkfield Special Economic Zone, Mabalacat, Pampanga Bachelor of Arts Major in Psychology SY- Holy Spirit Academy of Malolos Sta. Isabel, Malolos, Bulacan Primary and Secondary Education WORK EXPERIENCE: 1. SYKES ASIA INC From February 2006 to Present Customer Service Representative - Skilled in retention and inbound upselling - Provided customer service: Providing account information, navigation, product benefits and payment processing - Initiate life insurance death claims and aid claimants - Experienced additional task in workforce management and RTA management 2. MOBILE BOOSTER (Part-time) September 2016 to Present Lead Generation - Skilled in doing a business to business call and improvising scripts - Gathering information to generate a sale 3. PRIVATE TUTOR From April 2003 to January 2006 - Provide review sessions for students for an upcoming examination - Assists in project making, homework and researches - Provide additional information regarding the subject matter to help students participate more in class - Experienced teaching a foreign student for English subject LANGUAGE AND SKILLS: - Excellent oral and written communication in Filipino Good oral and written communication in English Experienced in using CMS Supervisor, EWFM and RTA tools Knowledgeable in using AVAYA Internet Savvy and uses MS Applications (Excel, Word, Power Point) and Wordpress Good interpersonal skills and a good team player ELIGIBILITY: Career Service Professional Examination (August 13, 2003) Rating: 82.70 ** References will be available upon request