Carla Jane Broyles

CARLA JANE BROYLES 208 Simpson Street Elizabeth City, North Carolina- Motivated and career-oriented. Results-driven bringing progressive background in any environment. A natural leader with exceptional skills in customer relations, and administration. Manages competing priorities with organized and resourceful approaches. Knowledgeable in Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. SKILLS Social Media Engagement and Marketing Organizational Skills Computer Proficiency Leadership Experience People Skills WORK EXPERIENCE Administrative Assistant / Marketing Social Media Content Manager 07/2021 to Present LCG FOODS DISTRIBUTION Working Remotely (37 Esna Park Drive, Unit 2 Markham, ON L3R 1C9) Assist in building and managing our Promotional Calendar; manage Programs on Promo App. Assist in Vendor Relations in vendor communication, particularly as it relates to announcing news and required actions to multiple (or all) vendors. Answer and transfer phone calls, forward messages and follow up on inquiries. Conduct research, organize files, and prepare documentation for presentations and meetings. Assist in developing and refining other operational processes used by LCG Foods, under the guidance of department managers. Assist in completing special projects for LCG Foods, under the guidance of department managers. Continue to assist with Sales Operations duties, including customer service and order processing, especially during times of high order volume. Administer and create content on all social media platforms (Instagram and Facebook).  Sales Operation 05/2019 to 07/2021 LCG FOODS DISTRIBUTION Working Remotely (37 Esna Park Drive, Unit 2 Markham, ON L3R 1C9) Responsible for entering order transactions thru Shopify and OS Commerce. Answering questions about a company’s products. Delivering information about a company’s offerings. Providing proactive customer outreach. Handling customer complaints. Collecting and analyzing customer feedback. Managed phone and email correspondence. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Team Leader (Comcast) 05/2018 to 04/2019 VXI Global Holdings Felcris Centrale 5th floor Boulevard Davao City, Philippines Team Leader (DirecTV) 10/2016 to 04/2018 VXI Global Holdings Robinsons Cybergate 2nd fl JP Laurel Bajada, Davao City, Philippines Create an inspiring team environment with an open communication culture. Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Senior Quality Analyst (AT&T UVERSE Blue) 10/2013 to 10/2016 VXI Global Holdings SM Annex Ecoland Quimpo Blvd. Davao City, Philippines Take part in call calibrations Take steps and bring necessary changes for process improvement  Satisfy the customer with quality of delivery to the team Ensure appropriate & effective resolution has been made to  the issues raised  Identify the opportunities of the agent to maintain the quality standard Customer Support Representative 07/2012 to 10/2013 VXI Global Holdings Robinsons Cybergate, Bajada , Davao City, Philippines Responsible for meeting outlined goals and targets. Communicate effectively and efficiently as well as providing appropriate and accurate responses to any billing queries. Developed excellence in Sales training course. Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Technical Support Professional (DLINK-APAC) 02/2012 to 07/2012 Synnex-Concentrix   Damosa IT  Park , Davao City, Philippines Support skill 1-5 devices for DLINK such as print server, wireless routers, camera, music bridge, power over Ethernet, Storage, etc. Generates reports in unresolved cases and facilitates in finding the solution for the issue. Responsible for meeting outlined goals and targets. Technical Support Representative 03/2010 to 01/2012 Synnex-Concentrix   Damosa IT  Park , Davao City, Philippines Main task is customer service  and tech support (skill 1-3 devices). Ensure 100% customer satisfaction at the end of each call. Develop excellence in sales training course. EDUCATION Tertiary Holy Cross Of Davao College BSBA-Marketing Management                             Sta. Ana Avenue Davao City, Philippines                        2008 – 2010       Secondary Level F.Bangoy National High School              Km.9 Sasa, Davao City, Philippines 2002 – 2007 Elementary Level AFPLC Elementary School Km.14  Camp Panacan, Davao City, Philippines 1996 – 2002 Extracurricular Activities and Seminars Attended VXI Team Leader Summit (2018) VXI Team Leader Summit (2017) Rising Star Leadership Program (leadership playbook 2017) Top CSAT agent  (1st quarter)  (March  2012-) 52 returns Dean’s Lister 3rd Honor - Basic Seminars (March 2006) Rotary Club East Of Davao Leadership Training -) SSG 4th year Legislative -) PREX Seminar (November 2006) PSB Leadership Training (May 2004) Sasa Youth Leadership Training (April 2003)