Carla Bianca P. Villamayor
5028 Sto. Rosario St. Mapulang Lupa
Valenzuela City, Philippines
Email:-
Mobile: (-
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Career Objective: To serve in a position where my knowledge and skills can be utilized to help improved company’s operation and contribute to the company’s success.
Work Experiences:
ICT/Sykes Marketing Services Inc.
WCC Shaw Boulevard, Mandaluyong City, Philippines
Collection Agent – (Ally Non-Prime)
Car Loans Low Risk, Early High Risk Recoveries, Skip Tracing
Nov. 24, 2008 – Aug 06, 2013
Reports to the Performance Manager, with a key role to deliver the best service to both our clients and our clients’ customers.
Provide a debt recovery service for a variety of large blue chip clients
Receive incoming and make outbound calls to clients’ customers in arrears to discuss payment options.
Deliver a consistent and professional level of service at all times.
Achieve set revenue targets and quality objectives.
Advice and influence clients’ customers on the payment options for debt recovery.
Input customer related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that clients concerns are acted correctly and all parties are notified.
Explain the terms of sale, credit or contract condition as appropriate.
Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
Decide on the correct action when negotiating payments.
Complete any administrative tasks as required.
Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
Have the ability to relate to people from a variety of different backgrounds.
Cognizant Technology Solutions Philippines, Inc.
One San Miguel Ortigas, Pasig City, Philippines
Senior Process Executive (CSR level 2) - Computershare
Transfer Agent and Stock Seller for Shareholders
Sept. 09, 2013 -Dec. 30, 2014
Provide high-end customers care support and interact with the customer as a Relationship Manager.
Provide price quotations to the customers
Determines requirements by working with the customers
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Educational Attainment:
College Education
Bachelor of Science in Business Administration -
Major in Business and Finance
Aquinas University of Legazpi
Legazpi City, Philippines
Bachelor of Science in Chemistry -
Bicol University of Legazpi
Legazpi City, Philippines
Secondary Education
Holy Spirit Academy of Irosin -
Irosin, Sorsogon, Philippines
Primary Education
Holy Spirit Academy of Irosin -
Irosin, Sorsogon, Philippines
Skills:
Good communication skills: Listening, Phone Skills, Verbal Communication in both Filipino and English
Customer Focus, Customer Service, , Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Data Entry Skills, Basic knowledge in MS Office Applications such as MS Word , MS Excel and MS PowerPoint
Knowledgeable on collection techniques and strategies with DO’s and Don’ts in specific areas.
Personal Information:
Nickname : Carla
Age : 28
Date of Birth : February 15, 1987
Civil Status : Married
Height : 1.60m
Weight : 54 kg
SSS no.: -
TIN no.: -
