Carla Aubrey Casteloy

CARLA AUBREY LEPARDO – CASTELOY Blk. 26 Lot 11 Carissa Homes East I Bagumbayan, Teresa, Rizal -- WORK EXPERIENCE JP MORGAN CHASE BANK (Operations Team Manager) May 2016 – Present In charge of 16-18 Specialists. Completes performance coaching and evaluation. Assists with new hire orientation. Performs other researches and reports for the business. Other HR related concerns. JP MORGAN CHASE BANK (Service Desk Lead) February 2013 – May 2016 In charge of 15-17 Specialists. Performs Quality Review for the team. Coach agents for surveys, performance review and quality monitoring. Serves as a chat moderator that assists US agents with their support inquiries. Takes in regular and escalated calls .Review and work on tickets opened within the scope of support. Serves as a mentor for new hires JP MORGAN CHASE BANK (Service Desk Representative) June 2010 – February 2013 Assist branch employees with account opening and maintenance. Performs basic troubleshooting for the branch hardware and computers. Open and dispatch tickets for software and hardware related issues for the branch CONVERGYS (Sales and Service Associate - CITIBANK) September 2009 – May 2010 Assists card customers with their billing and service inquiries and requests. Offer products and services that fits the customers card needs TELEPERFORMANCE (Sr Customer Service Specialist – SPRINT) October 2006 – September 2009 Assists customers with their billing and phone service inquiries. Activate new phones and replacement phones. Take in regular and escalated calls. Serves as a mentor for new hires. EDUCATION UNIVERSITY OF RIZAL SYSTEM – MORONG (2002 – 2006) Bachelor of Secondary Education – English GOVERNMENT EXAMINATION Passer – 2006 Licensure Examination for Teachers PERSONAL DATA Birthdate:16 February 1985 Birth place: Pasay City Age:29 Sex:Female Nationality: Filipino CHARACTER REFERENCE Ms Nancy Jalipa Officer Branch Technology Support JP Morgan Chase Bank - Ms. Jonalyn Victorino Officer Branch Technology Support JP Morgan Chase Bank - Ms. Pauline Garcia Operations Manager Citibank - CARLA AUBREY LEPARDO – CASTELOY Applicant