Carla Alliman

Carla Alliman Apt. 724 Beverly Gardens Kingston CSO Email:-| Telephone:- Advertising /Marketing / Customer Service Enrichment of customer service and retention practices through teamwork, the use of dynamic marketing strategies, and the best-in-class technology tools. Profile: Strong understanding of corporate marketing principles and practices Sound working knowledge of events promotions and new product development Working experience in events marketing and coordination Working experience in customer relationship management Working knowledge of standard project management principles and practices Solid understanding of Microsoft Office applications including Word, Excel, Outlook and PowerPoint Experience in the design of graphics, brochures and posters using applications such as Microsoft Publisher, PowerPoint and Adobe Photoshop Work Experience: Innovative Menu Solutions (Operations Supervisor) Build positive and productive working relationships with customers for business growth. Analyze and troubleshoot delivery issues in a timely fashion. Manage a delivery team to ensure timely and accurate customer deliveries. Oversee daily activities of the delivery team and provide direction and guidance as needed. Perform resource admin duties and workload assignments according to the company requirements. Ensure that the team maintains high level of competence and operational excellence. Evaluate the performance of team members and determine training needs. Serve as primary contact for customer inquiries and concerns. Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals. Perform customer negotiations for delivery rates. Develop process improvements to achieve cost effectiveness and time saving. Make critical business decisions to meet customer expectations. Develop scope and budget for delivery projects Report delivery status to customers and develop required delivery documentations. Influx Inc. (Email/Chat Support Representative) Utilizes Zendesk as a CRM to manage up to 200 client contacts per day. Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance Collaborated in a 10-person pilot team to contact and verify retail investors through inbound, outbound. Concentrix Jamaica (Business Client Consultant) Sell Microsoft Office 365 products to clients to enhance their business Discuss products offered, properly set customer expectations and de-escalate to resolve customer concerns Explain platform functionality and provide support as needed for Business Users. Advantage Communications (Customer Service Representative) Flow Jamaica Answer inquiries by clarifying desired information Determine requirements by working with customers Resolve problems by clarifying issues; exploring answers and alternative solutions; implementing solutions and escalating unresolved problems Keeps equipment operational; reporting malfunctions Sells additional services by recognizing opportunities to up-sell accounts; explaining new features Kirk Distributors (Customer Service Representative) Part-time Promoting and selling company’s products to new and existing clients. Provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency. Attract potential customers by politely answering questions while suggesting information about other products. Kingston, Jamaica June 17, 2019 – Nov. 28, 2021 Kingston, Jamaica May 16, 2019 – July 21, 2021 Kingston, Jamaica October 8, 2018 – April 20, 2019 Kingston, Jamaica November 2016 – July 19, 2018 Kingston, Jamaica June 2013 – January 2017 Passport Immigration Citizenship Agency Records Clerk (CSJP Intern) Kingston, Jamaica May 2011 – March 2012 , Executed the recording of incoming and outgoing correspondences for several functional departments Creation of all new customer information records or files (i.e. CIFs) Retrieval of customer records to support general operations Preparation of documents for outbound dispatch Updating the training database with approved information assets. Assist in the procurement function through the preparation of pro-forma invoices and quotations on a timely basis. Education & Qualifications: Excelsior Community College Kingston, Jamaica Associate Degree in Business Administration 2008 – 2010 St. Andrew High School Kingston, Jamaica Caribbean Examination Council (CXC) Received passes in examinations including, Principles of Business, Mathematics, English Language, English Literature, Integrated Science and Social Studies 2006 – 2008 Awards: Certificate of Excellence and Outstanding Performance (Mathematics Department) Certificate and Medal for Spelling Bee Champion Grade 9 Certificate of Outstanding Performance (Integrated Science Department) References: Available upon request.