Carla Alliman

I currently hold an Associate of Science Degree in Business Administration from the Excelsior Community College in the area of Marketing, and have also been accepted to the University of the West Indies to pursue a Bachelors of Science Degree in Marketing.

I've hone skill sets as the Operations Supervisor at Innovative Menu Solutions. Some of my duties are outlined below.

➢ Build positive and productive working relationships with customers for business growth.

➢ Analyze and troubleshoot delivery issues in a timely fashion.

➢ Manage a delivery team to ensure timely and accurate customer deliveries.

➢ Oversee daily activities of the delivery team and provide direction and guidance as needed.

As an Email/Chat Specialist at Influx Inc., I've been able to manage tasks given such as;

➢ Utilize Zendesk as a CRM to manage up to 200 client contacts per day.

➢ Use Slack as the main method of communication to interact with clients, management personnel, and team members for updated information regarding support, changes in operations, efficiency to improve production level, and other relevant details.

➢ Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance

➢ Determine requirements by working with customers.

➢ Resolve problems by clarifying issues; exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.

➢ Keeps equipment operational while reporting malfunctions.

➢ Sells additional services by recognizing opportunities to up-sell accounts by explaining new features.