Carl Malon Manuel

CARL MALON MANUEL Address: Phone: Email: Portfolio: Pink St., Spring Village, Davao City, Philippines 8000 --malonnyyy.my.canva.site/myportfolio SUMMARY Highly organized, detail-oriented, and proactive General Virtual Assistant driven to help business entrepreneurs grow their brands by enhancing the operations, connect with their audience, and increase revenue, while they can be more focus on their other projects or even take their well-deserved break. My expertise spans from client face management to social media management, with over-communication skills and eagerness to expand my horizon. WORK EXPERIENCE Team Leader Jul 2024 - Dec 2024 Anticipated client needs and suggesting solutions before issues arise Resolved administrative bottlenecks efficiently Making informed decisions with minimal supervision Polished etiquette and the ability to build rapport with clients or team members Payment Operations Support Aug 2022 - Jun 2024 Optimised SOPs to deliver quality information from client’s database to third-party industry Coordinated tasks management, ensured that the line of business is up and running Provided technical expertise, contributing to a seamless productivity for the team Overcommunicated to abide in real time progress and serve excellent results Sustained a 100% accuracy rate and no breached of SLA on a monthly basis Proficient in Excel for data entry and analytics Customer Service Representative May 2022 - Jul 2022 Assigned tasks and created follow-up reminders for leads; kept them as long term asset Maintained comprehensive notes and secured constant interaction with clients Offered valuable support to potential leads; helped the company with their revenue leveraging Managed customer databases in CRM system, ensuring all client information is up-to-date and accurate. Handled inquiries from customers, providing information, resolving issues, and directing them to the appropriate team member. Jun 2018 - March 2020 EDUCATION Science Technology Engineering & Mathematics - with Honors Maragusan National High School - Senior High School Diploma (K-12 Curriculum) Participated in Innovation Research (Robotics Category) Back Office Support | Engineering Office & Medical Billing [Work Immersion] ADDITIONAL INFORMATION Technical & Soft Skills: Project Management, Robotics and Automation, Geo Mapping, Computer Literate - with extensive software proficiency covering wide variety of applications, Productive Team Player - with solid work ethic who exerts optimal effort in successfully completing the tasks Languages: English, Tagalog Certifications: Hands-on Training for Microsoft Office Suite.