Carl Malon Manuel

I have 2 years of experience in Payment Operations. I am an Operations Virtual Assistant with a proven track record in finance, customer support, email management, and data management. In my previous role, I took ownership of my tasks, where being highly organize and having strong attention to details are crucial. I consistently achieved a 100% accuracy rate with no breaches of SLA on a monthly basis, (that's our main KPIs), despite juggling multiple tasks.

I am a meticulous person and comfortable to use any software tools. The business that I have supported before is a leading technology company in Southeast Asia, so I have learned so many CRM systems (Zoho CRM, D365 CRM, Salesforce CRM). I have handled invoices, payout processing and disputes, payment reporting and reconciliations, emails, and confidential documents.