Carissa Mhay B. Beltran

CARISSA MHAY BELTRAN SKILLED VIRTUAL PROFESSIONAL PROFILE Hi! I’m Carissa, and I am a home-based general Virtual Assistant from the Philippines. I’m someone who’s easy to get along with, optimistic, empathetic, and highly flexible when it comes to time and my clients' needs. Patience and integrity are two of my strongest qualities. I pay close attention to detail and am always open to constructive feedback. EDUCATION 2008 - 2013 BENGUET STATE UNIVERSITY Doctor of Veterinary Medicine SKILLS Customer Support Skills: Email Support, Chat Support, Phone Support, Email Management, Social Media Moderation Administrative Skills: Data Entry, Travel Planning, Personal Assistant, Content Management Content & Language Skills: Article Writing, Creative Writing, Proofreading, Transcription Technical & Strategic Skills: AI Tools, Training, Critical Thinking, Quality Control, Technical Support Logistics Logistics & Supply Chain Coordination, Inventory Management, Order Fulfillment, Shipping & Receiving LANGUAGES English (Fluent) Tagalog (Fluent) Ilocano (Basics) I like to start and end my day on a positive note, facing challenges head-on with a smile. Although my background is in Doctor of Veterinary Medicine, I believe we shouldn’t limit ourselves to just one field. Since the age of 18, I’ve worked across various industries. If I’m given a chance to explore a new field, I can confidently say I’m a quick and eager learner. WORK EXPERIENCE JOOLCA Customer Support Specialist & Support Analyst 2021 - 2025 Provide timely and effective customer support through email and chat, ensuring high customer satisfaction. Troubleshoot product issues and manage order-related concerns to support seamless customer experiences. Develop and maintain internal help articles and resources to support both customers and internal teams. Analyze customer support data using Zendesk to identify trends and create actionable reports. Manage and optimize chatbot content (Emerald) to reduce ticket volume and improve customer self-service efficiency. Collaborate cross-functionally to enhance support processes and implement knowledge management strategies. Twiceasnice Recruiting Business Developer 2020 - 2021 Conduct outbound calls to schedule appointments with HR Directors and CEOs for recruitment purposes. Communicate effectively with gatekeepers such as receptionists and executive assistants to reach decision-makers. Maintain and update lead records with accurate and relevant information to support the recruitment pipeline. Apply appropriate call dispositions to ensure accurate tracking and reporting of call outcomes. REVA/ROCKET STATION/SVP Real Estate Investing VA 2018 - 2020 Deliver comprehensive training on real estate fundamentals tailored for property investors. Handle seller lead calls with confidence, overcoming objections, qualifying leads, and scheduling appointments. Proficient in CRM platforms including Podio, Salesforce, and Asana for efficient lead and task management. Execute lead generation strategies to build and maintain a strong sales pipeline. Perform general administrative tasks to support real estate operations and client engagement. Conduct data mining to extract valuable market and client insights. Assist in property management tasks including tenant coordination and maintenance tracking. Evaluate comparable property values (comps) with or without access to the MLS. Perform skip tracing to locate property owners and potential leads. Manage and schedule content across social media platforms for brand awareness and lead engagement. Utilize platforms such as Craigslist and Facebook for property listing and community outreach. Create and manage targeted email campaigns to nurture leads and communicate with clients. Acadsoc Material Trainer and Communications Coach 2018 Supported trainees in successfully completing five structured training programs to ensure readiness for live classes. Coached tenured tutors to achieve “Top Tutor” status, qualifying them for high-priority trial classes and student enrollment opportunities. Provided performance coaching and feedback for both new hires and experienced tutors, focusing on Areas for Improvement (AFIs). Managed administrative responsibilities including daily reporting, tracking performance data, scheduling sessions, and conducting follow-ups. Acadsoc and 51Talk ESL Top Tutor 2016 - 2018 /2015 - 2016 Delivered engaging English lessons to Chinese students of varying proficiency levels. Specialized in teaching TOEIC, TOEFL, and IELTS exam preparation courses. Managed onboarding and enrollment for new students, ensuring a smooth transition into the learning platform. eBay (Convergys) Buying and Selling Customer Support and Subject Matter Expert 2013 - 2015 Provided assistance to customers regarding eBay listings, account concerns, and transactions. Handled escalation calls, resolving high-level issues with professionalism and efficiency. Supported internal team members by responding to queries and offering guidance during floor walk sessions. Baguio City Hall (Office of a City Councilor) Part-time Secretary 2012 Organized and maintained official documents and correspondence. Handled appointment scheduling and calendar management. Managed copying, filing, and distribution of internal documents. Baguio City Hall (Ordinance and Resolutions Center) Clerical Assistant Supported administrative operations through document handling and file organization. Provided clerical support to senior staff and responded to day-to-day administrative needs. Facilitated communication and scheduling within the office. REFERENCE Emre Yelec Joolca / Support Manager Bart Slodyczka Joolca / Co-owner / General Manager Phone:- Phone:- Email :- Email :- 2010