CARINA VERONICA REYES QUILAB
B10 L5 Badjao St. Phase 4 Springville Heights Molino VII Bacoor Cavite
0939 – 608 - 4337-Skype ID: brookexy1
SUMMARY PROFILE
4 Years in BPO
Process solid computer skills (Microsoft Excel, Microsoft Word & Power Point)
Ability to work in a team environment
Excellent interpersonal skills
EXPERIENCE
AUGUST 2020 – OCTOBER 2022
SALES ASSOCIATE, GREYLOCK RESOURCES
Selling products and services using solid arguments to prospective customers.
Reaching out to customer leads through cold calling. And appointment setting
Performing cost-benefits analyses of existing and potential customers.
Maintaining positive business relationships to ensure future sales.
OCTOBER 2014 – MARCH 2015
CUSTOMER CARE SPECIALIST, ACS XEROX, PHILIPPINES
Efficiently and effectively answer incoming call, email request and process orders;
require in-depth knowledge of products, services, policie4s and procedures.
Respond to inquiries for order, shipping status and stock availability vie email and phone
correspondence.
Resolve customer complaints on a timely manner.
Maintain support service levels and Customer Service standards.
JULY 2009 – 2013
DATA ANALYTIC, CONVERGYS, PHILIPPNES
Gathers feedback based on consume experience.
Assures accuracy of data collected and update system.
Interviewing consumer in order to assist companies in providing products and services.
2004 – 2008
CLERK / ADMINISTRATIVE ASSITANT, TOUGHBOY AUTO PARTS, BULACAN
PHILIPPINES
Involved in doing clerical task
Dealing with daily sales
Recording of Income Statements
EDUCATION-
BACHELOR OF ARTS AND SCIENCE MAJOR IN BROADCASTING, UNIVERSITY OF
THE EAST, MANILA PHILIPPINES
1996 - 1999
SECONDARY, IMMACULATE HEART OF MARY COLLEGE, QUEZON CITY PHILIPPINES
1990 - 1996
PRIMARY, IMMACULATE HEART OF MARY COLLEGE, QUEZON CITY PHILIPPINES
SKILLSTRAINING/SEMINAR ATTENDED
2018
RESPONSIBLE SERVICE OF ALCOHOL PROGRAM (RSA)
Melbourne, Victoria Australia
2018
FOOD HANDLING 2018
Melbourne, Victoria Australia
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