Carina Evangelista

EVANGELISTA, CARINA M. OBJECTIVE: I am seeking a company where my experience cannot only improve the status of the company but also automate the working process to the best possible one. WORK EXPERIENCE: CUSTOMER SERVICE REPRESENTATIVE April 2019- October 2019 (Food Delivery) Assists callers with their live delivery issues to ensure to meet customers satisfaction by delivering their order on time and educate them with processes that they should apply based on their issues so that there is no need for them to call customer service to save their time. Provide assistance to callers regarding their pay questions/disputes and processes payments, credits and refunds to consumer in cases of order cancellations. Ensure that Merchant received customers on time and also provides assistance with the customer orders. Troubleshoot driver’s issues with their applications to ensure they could deliver the food on time. TECHNICAL SUPPORT REPRESENTATIVE July 2015 – March 2019 (Cable Company) Answer calls from customers and determine their issue by properly listening to their concern analyze resolution and walk through customer in resolving their technical issues. Assist customers in activating their cable boxes, Internet and Telephone Service and assists them by providing detailed steps by steps instruction that customer could follow and educate them so that in the future they could do it themselves without calling the customer service hotline. Assists customers with their billing issues due to series of technical issues they have that gave big impact on their billing charges. Determine customer technical issues and provide instruction to the customer to ensure that issue will be addressed and avoid it from occurring in the future. Provide detailed explanation of customer’s issue and processes Technician Appointments in cases that customer’s issues can’t be resolved remotely. ALORICA PHILIPPINES INCORPORATED (Formerly West Contact Services – Technical Support Representative) Three E-Com, Harbour Drive, Mall of Asia Complex, Pasay City, Philippines July 20, 2015 – Present CUSTOMER SERVICE REPRESENTATIVE July 2014 – July 2015 (Cable Service- Billing) Answer customer’s calls and determine their billing issues, then provide detailed explanations as to why their bill went up or went down. Logged customer interactions and transactions on their accounts, record details of inquiries, complaints and action taken so that it would serve as reference for the next customer service representative when the customer calls back. Resolve customer’s billing issues by providing refund, credits and bill adjustments based on assessment of the issue. Refer unresolved customer issues to designated departments for further resolution if concern is beyond the customer service function. Perform selling to meet customer’s needs based on their lifestyle and interest. TELEPERFORMANCE (Telephilippines, Inc.) 15th Floor, Alphaland Southgate Tower, 2258 Chino Roces Avenue, Corner EDSA, Makati City, Philippines July 1, 2014 - July 2, 2015 PRODUCTION OPERATOR Final Inspector of Electronics devices My function as an inspector is to ensure there was no slip through of defective devices/unit’s that would reach the customer to avoid customer complaints and pull-out. I also ensure that I meet the daily target based on the needs that the customer has projected. STMICROELECTRONICS, INC. 9 Mountain Drive, Light Industry and Science Park II Brgy. La Mesa, Calamba City, Laguna 4027, Philippines September 18, 2008 – June 08, 2014 ­­ PRODUCTION OPERATOR Inspector – Medical devices Ensure that there was no slip through of defective medical devices that may cause any issues to end user (patients) and make sure that all devices are sterile. TERUMO (PHILIPPINES) CORPORATION 124 East Main Ave., Laguna Technopark, Binan, Laguna, Philippines August 16, 2007 – January 16, 2008 EXPERTISE: Problem Solving Skills Communication Skills Customer Service expert Time Management Data Entry Computer Skills EDUCATION: BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION Major in Management Catanduanes State University (formerly Catanduanes State Colleges) Calatagan, Virac, Catanduanes PERSONAL INFORMATION: Birthday:July 9, 1985 Height:5’ 3” Weight:116lbs Marital Status:Single Place of Birth: Panganiban, Catanduanes