Carina Bautista

Carina Cabiladas-Bautista Address: Blk 4 Lot 18 Pearl Residences, Apitong Street Marikina Heights, Marikina City Contact No.: - / - E-mail Address- PROFESSIONAL EXPERIENCES 24/7 Customer Phils. Inc. Makati City Call Center, BPO Team Leader, September 15, 2008 – December 2016 Responsibilities: Manage and lead a group of people ;enhance their performance and potential through coaching; constant monitoring on the action plans set by the representative to ensure consistency on their performance; send in reports to clients e.g. LOB’s daily/ weekly performance Customer Service Representative – May 2007- Sept 15 2008 Pre-activation Customer Support Responsibilities: assist customer’s installation schedule and application; coordinate w/ other department via referrals or calls to further resolve the customer’s inquiry Convergys Phils. Inc. Market Research ( Survey) - June 2005- May 2007 - Market Research Interviewer/ Quality Evaluator - Responsibilities: conduct survey to customers in regard to various products and services; conducts daily monitoring and coach agents regarding their performance COMPULAB TECHNOLOGY CORP. Executive Assistant to the Managing Director September 2001- March 2003 Responsibilities: Manages the director’s schedules and files; coordinate w/ various department to further assist the director’s business BAYAN TELECOMMUNICATIONS INC. Customer Service Representative (Business Center) June 2000- June 2001 Responsibilities: Customer-facing environment; assist customer’s on their service application, billing inquiry and service request EDUCATIONAL BACKGROUND Marikina Potytechnic College EVOC – Bread and Pastry Production NC11 Certificate January 2017 – April 8, 2017 Miriam College Foundation (Batch 2000) BACHELOR OF ARTS, INTERNATIONAL STUDIES JASMS, PHIL. WOMENS UNIVERSITY Secondary JASMS, PHIL. WOMENS UNIVERSITY Primary PERSONAL DETAILS Date of Birth: December 9, 1978Civil Status: MarriedCitizenship: Filipino