Carina Bautista

I have a 13 years of journey in the Customer service industry - from customer facing in a local telephone company , to market research on variety of products over the phone and becoming a Team leader had been a roller coaster ride. I have learned techniques and strategies on to achieving customer excellence from the client and most importantly from your direct reports. Aware on the importance of analytical analysis on understanding the customer and in order to provide accurate action plans and strategies.