Cari Erica Holmes

Cari Holmes, CAPM Project Manager CONTACT CAREER SUMMARY -Ph- Sanford, FL. SKILLS Agile and Waterfall Methodologies PMBOK Process Improvement Resource Optimization Quality Control and Assurance I am a CAPM certified project manager with 7+ years of experience managing and coordinating projects, and 8+ years in pharmaceutical & healthcare operations. From conceptualization and planning through building, testing, and executing, I am passionate about creating and implementing solutions that deliver on stakeholder expectations. WORK EXPERIENCE HOLMES PROJECT MANAGEMENT CONSULTING, LLC. / SANFORD, FL. Project Manager – Freelance | October 2021-Current • • Document Management Dashboard Reporting • Logistics Coordination Collaborate with small business owners to assist with strategic planning, process improvement, and general project management. Conduct comprehensive needs assessments for small business owners and entrepreneurs, aligning strategic growth plans with their short-term and long-term goals to enhance scalability and efficiency. Implement quality control measures, as needed, to ensure uniformity and maintenance of quality standards. This includes creation of SOP’s, training, and data repositories. REMS Compliance User Acceptance Testing Meeting Facilitation Streamlining Workflows CIGNA HEALTHCARE / LAKE MARY, FL. Operations Supervisor | April 2018-January 2021 • Detail Oriented • Collaborative Team Player • Strong Written and Oral Communicator • Excellent Interpersonal Skills Efficient Multitasker TECHNOLOGY MS Office Suite (continued...) • • Led a diversified team managing operations for specialty pharmaceutical programs, quality, and logistics. Held several functional roles across various projects in the organization, including project coordinator, business owner, and subject matter expert. Supported determination of quality metrics, KPI capture, and reporting to stakeholders to inform decision making. Identified various operational challenges via employee surveys, leadership interviews, and gap analysis. Collaborated cross-functionally to solution challenges in several high-risk pharmaceutical programs, as well as in customer experience, sales, ecommerce, and internal operations. Created a cost savings of $6M per month via build of a shipping escalation tool, reducing risk and implementing tracking of lost and compromised pharmaceutical shipments. Implemented a dedicated order tracking tool for Zolgensma, a first-of-itskind SMA (Spinal Muscular Atrophy) drug created to treat infantile seizures. This tool prevented millions of dollars lost due to compromised product by enabling end-to-end visibility of every order. MS Visio MS SharePoint Jira Confluence Zoom Skype EDUCATION CURASCRIPT SD / LAKE MARY, FL. Senior Project Coordinator, Quality and Logistics | May 2017-April 2018 • • • Certified Associate Project Manager (CAPM) - Project Management Institute (PMI) Assisted with building this new department in the company via establishing work requirements, creating the scope of work, and drafting standard operating procedures for process consistency and training. Spearheaded several process improvement efforts for the intercompany and 340b customer groups, which enabled revenue growth in the 340b group of over 200% in a calendar year. Streamlined the company's returned goods (RGA) process by partnering across teams to design, test, implement, and facilitate companywide training of new processes and system features. CURASCRIPT SD / LAKE MARY, FL. Escalations Representative | April 2013-May 2017 A.A. Education – Broward College • Pembroke Pines, FL. • REFERENCES Available upon request. • • • In this role I operated between the customer support and management teams to manage and resolve customer escalations. This led to my interest in analyzing and balancing customer needs, organizational goals, and implementing the strategies, tools and processes to achieve them both. Shortened processing time for new client onboarding by creating an account setup tool for management of new client requests. In addition to ensuring and expediting a potential client's first order, this tool enabled leadership to improve accountability in employee coaching conversations. Created and managed various reporting tools to capture individual and departmental key performance indicators (KPI's), which helped to identify areas of opportunity and enabled more effective coaching conversations. Provided mentorship to team members and developed training for the team's continued education, especially pertaining to escalation resolution and best practices. Notable awards and achievements include: o Employee of the month (2x) o Employee of the year (December 2014) o Nominated member of the Management Advisory Committee