Caren Joy Resuelo

Caren Joy Tesalona Resuelo Brgy. 3, Sipalay City, Negros Occidental November 9, 1992 --,-Skype add. Caren Joy T. Resuelo Objectives: Strongly motivated individual looking for a position as a Customer Service Representative in Your Company. Bring strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment. Performance Profile: Upbeat courteous, customer service oriented and highly persuasive with 2 years of experience in Call Center settings. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented, fast paced environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Professional Experience Customer Service Representative/ Transcom Worldwide Inc. - (November, 2012- April, 2014) • Answer inbound calls/Chat Support • Perform data entry services for the company in regards to punching in customer information, call logs and successful sales • Answered telephone inquiries on products, and services • Resolved problems of clients • Maintained a thorough knowledge of all banking products and services Appointment Setter- Home based- Insurance Company (May 2014-December 2014)  Call prospects and getting hold of their CEO, Manager and Business Owner.  Updating the Spreadsheets with Client’s Name, Email Address, Phone Number and Business Address Telemarketing/Sales Person- Home based- Credit Repair (December 2014- November 2015)  Call Prospects and helping them with regards to their Credit Problem.  Forwarding the call to credit repair specialist Telemarketing/Appointment Setting - Trade360 (September 2016- March 2017)  Calling Client to sign up and deposit at Trade360 website  Explain the platform of the website Telemarketing- Direct TV (January 2017 – March 2017)  Call prospects and Selling Direct TV services  Sending Reports by the end of every shift  Updating the Spreadsheets with customer information Educational Background Tertiary: System Technology Institute, Inc. (STI) Sta. Rosa, Laguna -) Secondary: Dancalan Private Academy Dancalan, Ilog, Neg. Occ. -) Primary: Dancalan Elementary School Dancalan, Ilog, Neg. Occ. -)