Careem Pandian

CAREEM B. PANDIAN PROFILE Highly skilled and experienced professional with a successful track record of 8 years in the Business Process Outsourcing (BPO) industry. Possesses extensive expertise in customer service as well as content moderation. Demonstrates exceptional communication and problem-solving abilities, along with a strong commitment to delivering excellent results. EXPERIENCE --#26 Eagle St., Marfori 2, Brgy. 9A, Davao City SKILLS Computer proficiency Leadership experience Communication skills People skills Collaboration talent Problem-solving abilities TECHNICAL SUPPORT REPRESENTATIVE Teleperformance Davao Mar 2016-Dec 2018 Identifies, investigates, and resolves customer's issues through phone call. Solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints SUBJECT MATTER EXPERT Teleperformance Davao Jan 2019- Aug 2019 Provides support to new-hires and tenured agents Coaches agents to help them improve their KPI FLEX SUPERVISOR TELEPERFORMANCE DAVAO Sep 2019-Jan 2020 Communicates organizational needs, oversee employees' performance, provide guidance, support, identify development EDUCATION SECONDARY SCHOOL LA LIBERTAD NATIONAL HIGHSCHOOL 2010 - 2014 COLLEGE Mapua Malayan Digital College IT- Software Development UNDERGRADUATE needs, and manage the reciprocal relationship between staff and the organization so that each is successful. TECHNICAL SUPPORT REPRESENTATIVE VXI DAVAO FEB 2020-JUL 2021 Identifies, investigates, and resolves customer's issues through phone call. Solves and explains billing concern to customer CONTENT MODERATOR CONCENTRIX DAVAO JUL 2021- JAN 2025 Responsible for user-generated content submitted to the platform. Ensuring content seen by majority are free from scams, don't include any illegal items, and is shown to appropriate age.