I am an experienced Customer Service Representative with over five years of expertise in handling technical and billing concerns for a telecommunications company. Throughout my career, I have developed strong problem-solving skills, excellent communication abilities, and a customer-centric approach to resolving issues efficiently.
Additionally, I have three years of experience as a Content Moderator for a social media platform, where I ensure compliance with community guidelines, monitor user-generated content, and make informed decisions to maintain a safe and positive online environment. My combined experience in customer service and content moderation has equipped me with the ability to handle challenging situations with professionalism and efficiency.