Candice Gina Da Costa

Candice Gina Da Costa Address 44 Coral road Blouberg Cape Town Mobile - Email - Objective I take pride in my work ethic, dedication and loyalty. I am a determined and ambitious individual with a present and future mindset. I am versatile and I adapt easily to different environments. Being honest and punctual is at the top of my priority list. Not only is it my personal aim to flourish and succeed but the wellbeing and prosperity of an organisation is just as important to me as my own. Experience Little California June 2021 – October 2022 – Family business Stock control – Production – Management Managed stock distribution and allocation – 4x Retail stores Collections, deliveries and dispatch Packaging and labelling Retail staff management Client communications and social media advertising – Whatsapp business Coordinated company events Managed daily financial sales – spreadsheets and google drive POS – Point of sale system utilized in store I left little California as I have recently relocated to Cape Town Westech Systems June 2019 – June 2020 Customer Relationship Manager Retrenched (COVID 19 related) Visited 60+ customers on a monthly basis Provided customers with information regarding service upgrades, account changes and new IT services. Responded to client requests by co ordinating with the Sales team, Technical team and Management. Used the Connectwise application to document all customer relationship visits, queries, complaints and to draw all reports. Drafted monthly summaries for each client accompanied with courtesy mails or phone calls. Responded with insight to customers needs and expectations and improved customer satisfaction ratings for the company Filled out daily and weekly logs detailing all activities for monthly reports Prepared monthly CRM Reports, identified problems and areas of improvement for operations Attended all Technical and Sales Team meetings Appointed as an ADCO Committee Board Member as the head of my division Disa Life Sciences April 2017 – June 2019 Medical Consignment Stock Administrator Managed and assisted +- 150 Medical Representatives Compiled daily consignment inventory sheets for each of the 4 Medical divisions Reconciled monthly consignment stock inventories Attended to and resolved all queries and complaints Assisted with the implementation of Policies and Procedures for Medical Rep’s as well as the customer service department. Processed consignment stock orders Trained new staff members for the department. Submitted daily reports to Management as well as monthly reports for each Medical Division Manager. WORK EXPERIENCE International Foreign Language Teacher – ESI Dong Ha July 2016 – December 2016 Vietnam International Foreign Language Teacher – VACC May 2016 – July 2016 Ho Chi Minh (Temp Job) Insurance Administrator UDM SA July 2015 – April 2016 JHB Founder Business Owner – ION Originals June 2012 – June 2015 Nursery School Teacher The Little Pumpkin February 2010 – December 2011 Branch Office Administrator – Intra Speed SA March 2009 – December 2009 (Temp Job) Au Pair and Teachers Assistant Discovery intuition January 2008 February 2009 PA – Remax Cape Town January 2006 November 2008 LANGUAGES English Afrikaans Education Abbotts College Cape Town 2005 Matriculated JAFFAE – Johannesburg Academy for finishing and etiquette – 2002/2003 Celta – Foreign Language Teacher (Cambridge Certified) 2017 Certified Reiki Practitioner Level 1 and 2 2015 Skills Customer Service High Energy Attitude Client Relations Creative Problem Solving Multi-task Management Inventory Control Microsoft Office SAP Connectwise Teams Letter & Memo compilation Quality Assurance controls Report Generation Coordination Software Microsoft office SAP Connectwise Pipedrive POS References Westech – Claire Westfehling- DISA – Marilize Voges- UDM – Ria Erasmus- Intra Speed – Jade Da Costa- ESI – Dr Thang -