Candice Gina Da Costa

Experience 

Little California June 2021 – October 2022 – Family business 

Stock control – Production – Management  

• Managed stock distribution and allocation – 4x Retail stores  

• Collections, deliveries and dispatch  

• Packaging and labelling  

• Retail staff management  

• Client communications and social media advertising – Whatsapp business  

• Coordinated company events  

• Managed daily financial sales – spreadsheets and google drive  

• POS – Point of sale system utilized in store 

I left little California as I have recently relocated to Cape Town 

Westech Systems June 2019 – June 2020 

Customer Relationship Manager 

Retrenched (COVID 19 related) 

• Visited 60+ customers on a monthly basis 

• Provided customers with information regarding service upgrades, account changes and new IT services. 

• Responded to client requests by co ordinating with the Sales team, 

Technical team and Management. 

• Used the Connectwise application to document all customer relationship visits, queries, complaints and to draw all reports. 

• Drafted monthly summaries for each client accompanied with courtesy mails or phone calls. 

• Responded with insight to customers needs and expectations and improved customer satisfaction ratings for the company 

• Filled out daily and weekly logs detailing all activities for monthly reports 

• Prepared monthly CRM Reports, identified problems and areas of improvement for operations 

• Attended all Technical and Sales Team meetings 

Appointed as an ADCO Committee Board Member as the head of my division 

Disa Life Sciences April 2017 – June 2019 

Medical Consignment Stock Administrator 

• Managed and assisted +- 150 Medical Representatives 

• Compiled daily consignment inventory sheets for each of the 

4 Medical divisions 

• Reconciled monthly consignment stock inventories 

• Attended to and resolved all queries and complaints 

• Assisted with the implementation of Policies and Procedures for 

Medical Rep’s as well as the customer service department. 

• Processed consignment stock orders 

• Trained new staff members for the department. 

• Submitted daily reports to Management as well as monthly reports for each Medical Division Manager. 

WORK EXPERIENCE 

International Foreign Language Teacher – ESI Dong Ha July 2016 – December 2016 

Vietnam 

International Foreign Language Teacher – VACC May 2016 – July 2016 Ho Chi Minh 

(Temp Job) 

Insurance Administrator UDM SA July 2015 – April 2016 JHB 

Founder Business Owner – ION Originals June 2012 – June 2015 

Nursery School Teacher The Little Pumpkin February 2010 – December 2011 

Branch Office Administrator – Intra Speed SA March 2009 – December 2009 

(Temp Job) 

Au Pair and Teachers Assistant Discovery intuition January 2008 February 2009 

PA – Remax Cape Town January 2006 November 2008 

LANGUAGES 

English 

Afrikaans 

Education  

Abbotts College Cape Town 

– 2005 Matriculated 

JAFFAE – Johannesburg Academy for finishing and etiquette – 2002/2003 Celta – Foreign Language 

Teacher (Cambridge 

Certified) 

– 2017 

Certified Reiki Practitioner 

Level 1 and 2 2015 

Skills 

Customer Service 

High Energy Attitude 

Client Relations 

Creative Problem Solving 

Multi-task Management 

Inventory Control 

Microsoft Office 

SAP 

Connectwise 

Teams 

Letter & Memo compilation 

Quality Assurance controls 

Report Generation 

Coordination 

Software 

Microsoft office  

SAP 

Connectwise 

Pipedrive 

POS 

References 

Westech – Claire Westfehling

DISA – Marilize Voges

UDM – Ria Erasmus

Intra Speed – Jade Da Costa

ESI – Dr Thang