Camilo Torres

Juan Lopez BILINGUAL SCHEDULER Results-oriented and highly motivated bilingual customer service professional with a proven track of excellence. Equipped with extensive knowledge of Microsoft and Adobe software. I have a brilliant 5-year track record in the industry. I possess an exceptional talent for establishing deep connections with customers and exceeding their expectations with highly personalized service and effective solutions. Seeking for a Bilingual Scheduler position. EXPERIENCE Bilingual Scheduler Case Manager - Hearing level Bilingual Agent July 2024 - Oct 2024 Oct 2023 - June 2024 Oct 2022 - Oct 2023 Solvo Global Rob Levine and Associates Task us Managing appointments, Bilingual case manager for Bilingual Agent in customer follow-up visits, ensuring renowed law firm at the service with Turo voice schedules are clear and hearing level for disability campaign. understood. insurance requests. Offering customer service. Coordinating healthcare Offering customer service. Assisting customer with car- services with medical staff Processing disability request rental related issues. and facilities. to the SSA. Tech support. Providing respectful and Being a bridge between the Troubleshootings. effective customer service to SSA and our clients to keep ensure patient care. them well informed Bilingual Agent Bilingual Agent Feb 2020 - Sept 2022 Apr 2018 - Jan 2020 24-7 Intouch TWL Bilingual Agent in customer Bilingual Agent in customer service with Spark, Loreal, service via chat many others voice Offering customer service. campaigns. Assisting customer with Offering customer service. service issues. Assisting customer with Tech support. service issues. Troubleshootings. Tech support. Troubleshootings. EDUCATION Bachelor’s degree in I+D- Colegio Fray Damian Gonzales SKILLS Languages Advanced English Native Spanish Soft skills Time management Leadership Huge sense of empathy Clear and concise verbal communication. Active listening. Writing skills. Organizational skills Attention to detail. Problem-Solving abilities Customer service orientation Hard Skills Well Sky (Scheduling Software) eRSP (Scheduling Software) Advanced Microsft Office software usage Advanced Adobe software usage Knowledge in medical terminology Knowledge in EHR systems(MyChart, etc..)