Camille Vergara

Camille Vergara Lot 2, Block 15, Capitol Hills, Brgy. Estefania Bacolod City, Negros Occidental,Philippines Phone:-; Mobile:- Email:- Customer Service Supervisor and Experienced Virtual Assistant Personal Summary As a virtual assistant and a freelancer, I fully understand the importance of taking care of someone's business. As much as I value my job, my priority is to provide satisfactory service to my employer and ensure the growth of the company. I can effectively work in a group set up and at the same time, I can work independently. It's important for me to master and study well each task because I believe that no task is too big and too small, every single one matters equally. I've been doing online freelancing for a little over 6 years. Prior to this, I used to be a Customer Service Representative for Amazon UK and was promoted to be a Subject Matter Expert in just less than 2 years. I've been awarded twice as a Top Performer for both Chat and Email Support for the said account. Also, I had developed fluency in the English language both written and verbal. Hence, totally giving an assurance that I can perform with excellence in the field. I mastered the perfect approach to handling customer complaints, escalations and monitored the whole account's service level. After Amazon ended its contract with our call center company, I ventured into online freelancing. I started as a VA for an E-commerce store and was promoted as a Manager by the same employer. As the business progresses, I was tasked to handle Human Resources and Hiring. I’ve been trained with various Google tools, Email Support such as Gmail, Zendesk, Freshdesk, and Gorgias, video editing & posting. Skills and Attributes Management Five years experience as a Shopify Supervisor and Project Manager Customer Service Team Leader Confident and skilled in managing and leading a small team and getting the best from them Hiring and training staff Personal management Initiative and ability to take responsibility, make decisions and achieve good results shown in current work Planning, organizing and time management demonstrated in project management and working while studying Pays attention to detail Communication Strong level of verbal and written communication skills, demonstrated in employment and successful tertiary study Electronics and technology Keeping up to date with the latest technologies and dedicated to working in the electronics retail industry Practical Administrative skills and experience developed in employment Employment History- Top Customer Service Agent For Amazon UK- Content Moderator For Urbansitter- (current) Dropshipping, Data Entry Specialist for an Ecommerce- Team Leader for a Shopify Store Education and qualifications Bachelor of Mass Communications from the University Of Negros Occidental-Recoletos School Year:-