Camille Lou Sarrosa

(- |--Bacolod City, Negros Occidental 6100 Philippines SUMMARY Enthusiastic Virtual Assistant with good grasp of financial, customer service and administrative requirements. Friendly and motivated team player with professional demeanour and superior attention to detail. EXPERIENCE May 2019-present          Performed administrative tasks, document management and report development for interdepartmental use. Helped less experienced staff manage daily assignments. Worked with tireless drive and determination to complete administration tasks promptly and accurately. Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives. Updated client correspondence files and noted additions in file index. Utilised excellent communication and interpersonal skills to liaise effectively with international clients and customers. Demonstrated exceptional data entry skills, inputting and processing high-volume data within shared drives. Safeguarded sensitive and confidential data in compliance with security best practices. Trained new staff in company procedures, operational best practices and computer software. Sep 2018- May 2019      Virtual Assistant (Real Estate) Appointment Setter (Real Estate) Updated reports and daily logs for management use and permanent files. Spoke with realtors on phone to schedule, remind and follow up on appointments. Transferred calls or took accurate messages, recording caller's name, time of call and nature of business. Created precise, detailed data records, capturing all relevant information for reliable reference. Use detailed script for appointment setting and update records. Feb 2010- June 2017            Responded to enquiries via by telephone, e-mail or web chat within the agreed SLAs. Implemented processes in line with company policies, regulatory and legal requirements. Delivered world-class customer service in all interactions with customers and representatives. Maintained high level of product and technical knowledge. Continually reviewed and improved processes and procedures to maintain service levels. Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. Resolved customer queries over phone and by email. Built rapport with customers through courteous and professional communications. Monitored customer surveys and feedback to develop corrective actions for service-related issues. Aug 2005- Dec 2009          Senior Customer Service Representative ( Convergys) Call Center Agent/Interviewer (Western Wats Philippines) Conducted interviews according to protocols and policies to collect accurate and valid data. Assisted individuals to fill out surveys and questionnaires for data collection. Followed established protocols and policies to guarantee collection of accurate and valid data. Identified contacts by cross-referencing with information provided upon receiving calls. Asked questions following instructions to obtain specific information, including person's name, age and address. Followed strict guidelines during listening to and capturing respondent answers over telephone. Used computers and special forms to record, compile and code results from interviews and surveys. Provided telephone feedback to unsuccessful candidates following interviews. Reviewed data obtained from interviews and surveys for completeness and accuracy. Apr 2004- Oct 2004 Call Center Agent/ Telemarketer (SVI Connect)          Proficient at computer dialling and computer software. Maintained proficiency in sales techniques to achieve revenue goals. Solicited to sell Yellow pages online advertising to meet needs of small business consumer. Contacted private individuals or businesses by telephone to solicit sales. Gave information about available products and services including membership details and purchase advantages. Made appointments with interested customers according to schedule availability. Responded to questions with knowledgeable responses. Used scripted sales strategies to converse with customers reached by manual dialling and automatic systems. Made high volume of sales calls per day exceeding company outbound call targets. SKILLS                   High-volume data entry Administrative support Bookkeeping Project support Database entry Human resources best practices Tech-savvy ( use of CRM tools) Deadline-orientated Spreadsheet development Data entry documentation Documentation and reporting Professional and smart presentation Microsoft Office Strong interpersonal skills Multitasking and prioritisation Appointment scheduling Customer service orientation Administrative operations EDUCATION 2001 University of St. La Salle Bachelor of Science in Secondary Education | Philippines Major: Social Science