Camille Geronimo Alvarez

CAMILLE ANN G. ALVAREZ 42 B, Carnation St., Bautista Ville, Pasig City-- OBJECTIVE: To make use of my skills to achieve goals of a company that focuses on customer satisfaction and customer experience. SUMMARY: BARKbox www.barkbox.com Ohio Chat and Email Customer Representative/ Happy Ambassador December 2020- March 2021 Contractual - Full time Responsibilities: ● answer all queries through email ● answer all queries through chat ● make sure to have 8 emails/chat answered within an hour ● 100% target for CSAT and Quality score Lauren Enterprises Ontario, Canada Social Media Manager February 2020 - present 3 hours per day Responsibilities ● post to all 14 IG accounts everyday ● create content for the IG accounts ● research hashtags ● create caption ● like/follow back followers and likers ● send DM to followers ● send DM to potential local partners/local realtors ● engage with followers/likers ● generate follower increase Batch Skip Tracing/ Batch Leads Arizona Social Media Manager/ Chat Support 3 hours per day Responsibilities ● post to both pages ● answer chat inquiries and upsell Sibme Professional Services and Virtual Coaching Platform 1113 Vine Street Suite #208 Houston, TX 77002 Virtual Assistant / Customer Success Representative April 2019 – July 2020 Responsibilities: ● Responds to client’s chat messages/emails or inquiries ● Troubleshoot client’s app issues ● Review and test all released updates before deployment ● Work with Development team if there is a bug in the app ● Handles and organizes client’s data and profile ● Call customers and set Zoom/Skype meetings if needed in troubleshooting process ● Accepts technical calls ● Works with the CEO in collecting client’s payment documents and sign up form CrestCore Realty LLC Chicago From November 2018 – February 2019 Virtual Assistant Responsibilities: ● Receive repair requests from tenants ● Organize the technician’s schedule everyday ● Handle calls from the tenants ● Email support ● Chat support ● Coordinates with the technicians and the city inspectors TRANSCOM EDSA Ave, Brgy Wack-Wack, Greenhills East, Mandaluyong City- Customer Service/ Technical Support (Samsung US- Digital TV, DVD Support) From July 2015 – November 2015 Responsibility: ● Receive inbound calls from Samsung clients with technical issue Quality Assurance Specialist (Samsung US- Internet Mobile Support) From November 2015 – November 2017 Responsibilities: ● Ensure that agents follow the standard procedure mandated by Samsung in taking calls by monitoring x number of calls per agent per day ● Helps in improving customer satisfaction by coaching agents based on the result of monitored calls ● Document all monitored calls ● Meet with Samsung client once in a week to keep up with the updates and international standard call procedure Product Trainer (Samsung US- Digital TV, DVD Support) From November 2017 – November 2018 Responsibilities: ● Conduct one month classroom training for new hires in preparation for the nesting and production period ● Create training materials ● Document training progress ● Supports customer satisfaction by conducting one on one training with each new hires for a special customer oriented culture training ● Test all devices and products before training and deployment ● Take manager calls Alorica (formerly NCO- RMH/EGS Expert Global Solutions) Cyberpod Centris , South Tower, Quezon Avenue, Corner EDSA 1103 Quezon City Inbound Sales Agent (Sprint Sales Account) From September 2010 to April 2011 Responsibilities: ● Delivers high quality customer service ● Upselling ● Checking customers account if they need assistance ● Making gross add sales ● Converting non sales call to a possible sales call Universal Agent/ Technical Support (Clearwire – Internet Provider Tech Account) From April 2011- December 2013 Responsibilities: ● ● ● ● ● Assisting customers with technical issues such as troubleshooting, setting up their new modems, etc. Upselling Assisting customers with their billing concerns ensures first call resolution took escalations call from the customers Collections/ Customer Finance Care and Billing (Sprint CFS 1st Party Collections) From December 2013 – July 2015 Responsibilities: ● ● ● ● ● General customer care Assisting customer in general billing inquiries Collections Basic cellphone troubleshooting CSAT driven customer service