CAMILLE ANN G. ALVAREZ
42 B, Carnation St., Bautista Ville, Pasig City--
OBJECTIVE:
To make use of my skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
SUMMARY:
BARKbox
www.barkbox.com
Ohio
Chat and Email Customer Representative/ Happy Ambassador
December 2020- March 2021
Contractual - Full time
Responsibilities:
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answer all queries through email
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answer all queries through chat
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make sure to have 8 emails/chat answered within an hour
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100% target for CSAT and Quality score
Lauren Enterprises
Ontario, Canada
Social Media Manager
February 2020 - present
3 hours per day
Responsibilities
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post to all 14 IG accounts everyday
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create content for the IG accounts
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research hashtags
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create caption
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like/follow back followers and likers
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send DM to followers
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send DM to potential local partners/local realtors
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engage with followers/likers
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generate follower increase
Batch Skip Tracing/ Batch Leads
Arizona
Social Media Manager/ Chat Support
3 hours per day
Responsibilities
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post to both pages
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answer chat inquiries and upsell
Sibme Professional Services and Virtual Coaching Platform
1113 Vine Street Suite #208
Houston, TX 77002
Virtual Assistant / Customer Success Representative
April 2019 – July 2020
Responsibilities:
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Responds to client’s chat messages/emails or inquiries
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Troubleshoot client’s app issues
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Review and test all released updates before deployment
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Work with Development team if there is a bug in the app
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Handles and organizes client’s data and profile
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Call customers and set Zoom/Skype meetings if needed in troubleshooting process
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Accepts technical calls
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Works with the CEO in collecting client’s payment documents and sign up form
CrestCore Realty LLC
Chicago
From November 2018 – February 2019
Virtual Assistant
Responsibilities:
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Receive repair requests from tenants
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Organize the technician’s schedule everyday
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Handle calls from the tenants
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Email support
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Chat support
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Coordinates with the technicians and the city inspectors
TRANSCOM
EDSA Ave, Brgy Wack-Wack, Greenhills East, Mandaluyong City-
Customer Service/ Technical Support (Samsung US- Digital TV, DVD Support)
From July 2015 – November 2015
Responsibility:
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Receive inbound calls from Samsung clients with technical issue
Quality Assurance Specialist (Samsung US- Internet Mobile Support)
From November 2015 – November 2017
Responsibilities:
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Ensure that agents follow the standard procedure mandated by Samsung in taking calls by monitoring x number of
calls per agent per day
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Helps in improving customer satisfaction by coaching agents based on the result of monitored calls
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Document all monitored calls
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Meet with Samsung client once in a week to keep up with the updates and international standard call procedure
Product Trainer (Samsung US- Digital TV, DVD Support)
From November 2017 – November 2018
Responsibilities:
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Conduct one month classroom training for new hires in preparation for the nesting and production period
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Create training materials
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Document training progress
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Supports customer satisfaction by conducting one on one training with each new hires for a special customer
oriented culture training
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Test all devices and products before training and deployment
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Take manager calls
Alorica (formerly NCO- RMH/EGS Expert Global Solutions)
Cyberpod Centris , South Tower, Quezon Avenue, Corner EDSA 1103 Quezon City
Inbound Sales Agent (Sprint Sales Account)
From September 2010 to April 2011
Responsibilities:
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Delivers high quality customer service
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Upselling
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Checking customers account if they need assistance
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Making gross add sales
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Converting non sales call to a possible sales call
Universal Agent/ Technical Support (Clearwire – Internet Provider Tech Account)
From April 2011- December 2013
Responsibilities:
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Assisting customers with technical issues such as troubleshooting, setting up their new modems, etc.
Upselling
Assisting customers with their billing concerns
ensures first call resolution
took escalations call from the customers
Collections/ Customer Finance Care and Billing (Sprint CFS 1st Party Collections)
From December 2013 – July 2015
Responsibilities:
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General customer care
Assisting customer in general billing inquiries
Collections
Basic cellphone troubleshooting
CSAT driven customer service