Camille Geronimo Alvarez

9 years in customer service, 9 years of it have been spent working as a customer service/technical support in the BPO industry. My daily task as a customer service representative includes taking calls, troubleshooting, handling escalations, sending tickets to Tech Level 2 if the issue has anything to do with Development, and saving the customer if they threaten to cancel to avoid churn. While supporting several of our clients, we used Zendesk for documentation, tracking orders, cancellation, escalation, refunds, and customer records. After the call center setting, I moved on to freelancing. I landed in the real estate industry as an Asset Management/Virtual Assistant and chat support for a virtual coaching solution company, ergo main role is phone and chat support. I also have experience in Facebook and IG post management, engagement with the likers/followers. I am proficient with Skype, Canva, Trello, Salesforce, CRM, Google Suites, Gmail and Windows apps. According to any work from home requirements, I know I am perfect for the job because I have a perfect setting at home, with a fixed line of internet connection and a backup and a good working laptop. I can handle several tasks as well and always keen on handling a new task. I can communicate with clients, technicians, customers, and colleagues in an efficient manner.