Camille De Guzman

Camille J De Guzman 689 P Esteban St Brgy 23 Caridad Cavite City, Cavite Phone: - E-mail:- Objectives To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Experience Virtual Assistant (June 2020 – January 2022) Daily Gospel Network (5422 Galeria Drive Suite #3, Baton Rouge, La. 70816) ● Appointment Setter ● Sales Representative ● Email Management ● Project Management Database Manager (March 2020 – May 2020) Sparrow Ventures (New Zealand) ● Lead Generation ● Skip Tracing ● Data Entry ● Analysis ● Database Management ● Web Research Team Manager (December 2017 – February 2020) Genpact Services Llc (Alabang Muntinlupa City, Metro Manila Philippines) ● Proficient in managing people and delegating tasks to reach a specific set goal. ● Sharing of best practice and expertise with the process is crucial in order to attain desired result. ● My experience in being a service provider, call quality and business analyst helped me to have a good understanding of goals and to best achieve them via team effort. 🞂 Resume: Camille J De Guzman ● Most important of all is my love of people and direct involvement in their maturity and growth which has made it possible for me to develop the businesses entrusted to me. Business Analyst (July 2015 - December 2015) Genpact Services Llc (Alabang Muntinlupa City, Metro Manila Philippines) Specialized business domain analyzation by generating and documenting excel based reports to asses and address performance of the organization as a whole against competition. Collection Service Representative (January 2013 - December 2017) Genpact Services Llc (Alabang Muntinlupa City, Metro Manila Philippines) Collected payments for past due car notes. Acted as a liaison between the customer and creditor to manage overdue accounts. Call Quality Analyst (February 2010 - December 2013) Alorica (Alabang Muntinlupa City, Metro Manila Philippines) Listened to recorded calls to measure compliance and quality of calls catered by agents against established expectation of their behavior. Customer Service Representative (May 2008 - February 2010) Alorica (Alabang Muntinlupa City, Metro Manila Philippines) Specializes Customer Satisfaction. Well versed in written and oral communication. Excellent customer service and professional skills. Education Bachelor of Science in Computer Science (April 2008) 🞂 Page 2 | [Type your phone number]