Camille Cruz

Camille Santos Cruz Block 2, Lot 8 Marble Villas F.Baustista Street Brgy. Ugong Valenzuela City 1440 Email:-Mobile No.:- OBJECTIVE: To obtain a position that will effectively utilize my skills and experience and the opportunity to work with a team. WORKING EXPERIENCE: Company Name: KUMON LEARNING CENTER Position: Teacher April 2010-March 2011 Kumon Del Pilar St. Cabanatuan City Nueva Ecija Job Description: Devote to each child’s development and growth deeply believing in their unlimited potential. Maximize children’s growth and development. Company Name: AEGIS PEOPLE SUPPORT Position: Reservation Specialist June 2012 - January 2013 Address: Aegis People Support Ayala Cor. Sen. Gil Puyat Avenue Makati City Job Description: Assist in the day-to-day operations of the Reservations Department. Manage telephone enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates. Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue. Produce quotations and written confirmation to all clients. Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction. Company Name: SUTHERLAND GLOBAL SERVICES Position: Customer Service Representative August 2013 - February 2015 Address: 12/F Philplans Corporate Center, Triangle Drive corner 10th Avenue, Bonifacio Triangle, Bonifacio Global City, Taguig City, Metro Manila 1634 Job Description: Provide engaging customer service in a fast paced environment. De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience. Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction. Be able to make the right decision while keeping the customer and company in mind. Ability to work independently while doing what’s best for our customers. Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service. Company Name: TATA CONSULTANCY SERVICES Position: Loan Specialist at Nationstar Mortgage & CSR at AGL February 2015 - January 2018 Address: 10th floor, Ascendas Accralaw Tower, 2nd Ave. Corner 30th St., E-Square I.T. Zone, Crescent Park West, Bonifacio Global City 1634 Job Description as a Loan Specialist: Manage inbound calls from customers interested in buying a home. Return calls and perform outbound marketing to customers within our network with the goal of scheduling appointments and converting leads to customers. Maintain communication with servicing personnel and Direct Sales personnel to address day-to-day needs and special requests. Oversee the lead flow process to ensure adequate flow from Customer Service to correct divisions in Direct Sales. Promote further lead transfers on a daily, weekly, and monthly basis. Job Description as a Customer Service Representative: Managing a variety of inbound customer enquiries. Organize payment arrangements for customers. Provide solution based sales products that best fits the customer needs (where appropriate). Provide our customers with a great experience when they call. EDUCATION: College: Nueva Ecija University of Science and Technology San Isidro, Nueva Ecija Bachelor of Elementary Education Graduated: April 2010 Secondary School: San Miguel National High School San Juan, San Miguel Bulacan Primary School: Biclat Elementary School Biclat San Miguel Bulacan PERSONAL PARTICULARS: Date of Birth: September 18, 1989 Place of Birth: San Antonio Nueva Ecija Sex: Female Civil Status: Single Height: 4’9 Weight: 110lbs I hereby certify that the above information are true and correct to the best of my knowledge and belief. CAMILLE S. CRUZ Applicant