With a total of 12 years of experience in Customer Service, Project Management Assistant, and ESL Teaching for Korean and Chinese students roles, I have developed strong problem-solving abilities, effective communication, and adaptability. I am good at analyzing complex situations, identifying key issues, proofreading and writing and implementing practical solutions with teamwork. I am proficient in remote software applications such as Zoom, Skype, Canva, Grammarly, Otter.ai, Google Workspace, Xero, Microsoft Office, and ChatGPT and basic knowledge in Hubspot. I also have a strong aptitude for quickly grasping new remote software tools and troubleshooting any technical challenges that may arise during virtual meetings or collaborative projects.