Camila Santos

Camila Santos Customer Onboarding Specialist | Data Analyst -- Belo Horizonte/MG Hard skills: GluoCRM, SaaS, PipeDrive, Excel, Word, Python, Scrum Soft skills: Continuous study, Time management, Adaptable, Teamwork, Self-taught PROFESSIONAL EXPERIENCE CLIENT ONBOARDING SPECIALIST Mosyle | March 2024 - PRESENT Conduct onboarding meetings, company presentations, and product demos. Act as a liaison for leads, fostering positive impressions and reflecting strong customer commitment. Understand customer context and goals and provide product information to serve those goals best. Monitoring setup progress and guiding customers through next steps. Key communicator between the customer and all other departments to guarantee successful onboarding. Maintain in-depth knowledge of products and services to align them with customer needs. Support leads with pricing, subscriptions, and vendor onboarding to minimize friction and increase conversion. CLIENT SUPPORT ANALYST AG Immigration Law Group | May 2022 - March 2024 Maintain customer accounts and record account information. Meeting with clients and other professionals to talk about case details. Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints. Reach out to customers via email and telephone to verify account information. Provide information to potential patients and referral sources regarding inpatient and outpatient programs offer and intake process. PRIVATE TEACHER AND TRANSLATOR Since 2014 Private teacher for children, teenagers and adults; preparation for language exams (TOEFL, IELTS, Cambridge); translation of lectures and corporate materials. Preparation and review of business contracts. EDUCATION ESCOLA DNC DATA TRAINING CENTRO UNIVERSITÁRIO NEWTON PAIVA BACHELOR OF LAW, 2020