Calypso Aiguillon

CALYPSO AIGUILLON CUSTOMER SUPPORT & ADMINISTRATION CONTACT - ABOUT ME I am a law student based in Buenos Aires, originally from France, with a diverse background in customer support and administration across multiple countries, -Palermo, CABA, Argentina www.linkedin.com/in/calypso -aiguillon- EDUCATION LAW DEGREE UBA 2022-Currently ARGENTINE HIGH SCHOOL DIPLOMA IN SOCIAL SCIENCE IFEI Institute 2021 FRENCH HIGH SCHOOL DIPLOMA IN LITERATURE CNED 2021 CERTIFICATIONS SAP SOLUTION ARCHITECT – CUSTOMER EXPERIENCE SAP Currently GOOGLE DIGITAL MARKETING CERTIFICATION Google Currently SKILLS Zendesk Live Chat Google Workspace HubSpot Pack Office LANGUAGES French (Native) Spanish (C2) English (C1) including France, Argentina, and Uruguay. My international experience has equipped me with strong communication, problem-solving, and organizational skills, making me adaptable to various professional environments. I am eager to apply my academic and profesional knowledge alongside my practical experience to contribute effectively in a dynamic work settings. EXPERIENCE USER SUPPORT DESK & ADMINISTRATION - SAP February 2025-Actually Provide front-line support to end users on SAP Concur-related issues, including travel and expense management functionalities. Assist users with technical errors, system bugs, login/access issues, and usage guidance across SAP Concur's web and mobile applications. Deliver clear, step-by-step support and solutions via phone, email, or ticketing system (e.g. ServiceNow), ensuring high customer satisfaction. Support administrative tasks such as account setups, profile updates, permissions management, and workflow troubleshooting. Collaborate with internal teams to escalate complex technical issues and follow up on resolution status. Maintain accurate documentation of issues and resolutions to improve the knowledge base and streamline support processes. Educate users on SAP Concur best practices to maximize tool efficiency and ensure compliance with company travel and expense policies. CUSTOMER SERVICE & ADMINISTRATION-FRENCH CONSULATE OF BUENOS AIRES August 2023-December 2024 Receipt, verification and processing of visa applications through a specialized computer system. Compliance review of submitted documents to ensure compliance with established requirements. Supervision of financial transactions, including cash handling and payments. Coordination of appointments through a dedicated application, email management and document archiving. Printing of visas and collaboration with the team to review and decide on the approval of visa applications, ensuring compliance with current regulations. CUSTOMER SERVICE AND ADMINISTRATION-BINANCE November 2021- July 2023 Customer service through CRM with live chat and phone calls, solving problems and answering queries. Improving both administrative and financial skills, with a focus on efficient management of user accounts. Developing the ability to adapt quickly to diverse situations and work effectively under pressure, ensuring quick responses and effective solutions. Managing customer interactions with high quality of service, maintaining calm and professionalism at all times.