OKOLO CALISTA
Enugu State, Nigeria
PROFESSIONAL SUMMARY
Detail-oriented Medical Virtual Assistant & Medical Scheduling Professional with over 2
years of experience supporting clinical and administrative operations in healthcare
environments. Proven ability to manage patient scheduling, appointment coordination,
calendar management, and medical documentation while maintaining confidentiality and
HIPAA-compliant standards. Experienced in handling inbound/outbound communications,
verifying patient information, and supporting front-office workflows in fast-paced settings.
Tech-savvy, reliable, and highly organized with strong English communication skills and
remote work readiness.
SKILLS AND COMPETENCIES
● Patient scheduling, rescheduling & cancellation management
● Appointment calendar & provider availability coordination
● Inbound & outbound patient communication (phone, email, chat)
● Patient demographic & documentation verification
● Medical records management & data accuracy
● Front-office & administrative healthcare support
● SOP driven workflow execution
● Multitasking in fast-paced medical environments
● Confidentiality, professionalism & attention to detail
● Strong written & verbal English communication
● Remote work discipline & reliability
Tools:
Google Workspace, Microsoft Office, CRM platforms, Tebra, Acuity, Calendly, Doxy.me,
Trello, Slack, Dropbox, Open EMR, Dr Chrono, Simple Practice, Email systems
WORK EXPERIENCE
Virtual Medical Assistant | Neuropsychiatric Hospital Nawfia Anambra State | October
2023- December 2025
● Assist with intake and onboarding of new patients, sending and collecting intake
forms, assessments, and consent documents.
● Screening calls or messages and supporting telehealth sessions
● Appointment reminders and follow-ups
● Relaying patient messages to therapists/psychiatrists
● Monitoring inboxes and flagging urgent messages for clinicians
● Scheduling, rescheduling, and canceling therapy or psychiatry appointments.
● Handling sensitive and confidential mental health information maintaining strict
HIPAA compliance.
● Updating Electronic Health Records (EHR/EMR)
Career Break (Further Studies) | College of Nursing Sciences Iyienu Ogidi, Anambra State |
November 2022 - November 2025.
● Assisted with patient appointment coordination, scheduling support, and patient flow
management during clinical postings.
● Maintained accurate patient records, clinical documentation, and digital health
information in line with healthcare standards.
● Communicated professionally with patients, nurses, physicians, and administrative
staff to ensure smooth operations.
● Supported front-office administrative activities, including patient information
handling and coordination of care services.
● Demonstrated strict adherence to confidentiality, professionalism, and SOP based
workflows.
Human Resource Personnel | How to Grow Savings and Loan Multipurpose Cooperative
Society, Onitsha, Anambra State | April 2021 - October 2022.
● Managed scheduling, rescheduling, and coordination of staff appointments and
meetings.
● Handled inbound and outbound communications professionally across departments.
● Maintained accurate digital and physical records, ensuring data accuracy and
confidentiality.
● Supported administrative workflows, documentation compliance, and organized office
systems.
● Demonstrated strong multitasking skills in a structured, fast-paced office
environment.
Quality Control Officer | Juhel Parenteral Pharmaceutical Company, Awka, Anambra State
| November 2020 – April 2021.
● Maintained detailed medical and regulatory documentation with high accuracy.
● Followed strict SOPs to ensure compliance and data integrity.
● Coordinated communication between pharmacists, production teams, and quality
units.
● Supported workflow efficiency through timely reporting and organized record
management.
EDUCATION
Bachelor of Sciences, Applied Biochemistry
Nnamdi Azikiwe University Akwa, Anambra State | 2018
Diploma, Registered Nurse
College of Nursing Sciences, Iyienu Ogidi, Anambra State | 2025
CERTIFICATIONS
● Basic Life Support (BLS) | 2025
● Electrocardiography (ECG Level 1) | 2025
● Basic Obstetric and Neonatal Emergency Program (BONEP) | 2025
● Emergency Care Provider (ECP) | 2025
● Health Safety and Environment (HSE 1,2&3) | 2025
● In- demand IT Support Training | 2025
