CALISTA EZUMA
Virtual Administrative Assistant
- --LinkedIn Profile - Calista Ezuma
View My Portfolio
PROFESSIONAL SUMMARY
Efficient and detail-oriented virtual administrative assistant with over four years of experience supporting
Founders and cross-functional teams in remote environments. Proven expertise in managing schedules,
coordinating projects, maintaining databases, and ensuring smooth day-to-day operations. Adept at
remote communication, maintaining client portals, and fostering seamless collaboration in virtual settings.
Highly skilled in Microsoft Office Suite, project management tools, and scheduling software, with a
proactive approach to problem-solving and time management.
SKILLS
●
●
●
●
●
●
Administrative Support & Office Management
Data Entry & Database maintenance
Client Portal Management
Travel Coordination
Calendar & Scheduling Management
Email management and Digital Correspondence
●
●
●
●
●
●
Client Support & Relationship management
Document preparation & Formatting
Proficiency in Microsoft Office, Trello & Asana
Virtual meeting Coordination & Assistance
File Organization
Remote collaboration and Virtual coordination
WORK EXPERIENCE
Virtual Administrative Assistant
Solace Firm - Remote Project | May 2024 - Jan 2025
● Managed executive schedules, prioritizing high-priority tasks and ensuring on-time completion of
over 100 meetings and events annually, increasing meeting efficiency by 30%.
● Maintained and updated client portals, ensuring accurate and accessible client data, resulting in
improved client satisfaction and workflow.
● Streamlined daily email correspondence, achieving an 80% response rate within 24 hours while
enhancing remote communication processes.
● Organized and maintained comprehensive databases, ensuring quick access to important documents
for decision-making.
Administrative Coordinator
Obenz Enterprises - Remote | Jan 2021 - Apr 2024
●
●
●
●
●
Supervised scheduling and calendar management for multiple executives, resolving scheduling conflicts and
improving meeting efficiency by 40%.
Streamlined project management processes using Trello and ClickUp, resulting in a 40% increase in
productivity and an on-time delivery rate of 95% for key projects.
Acted as the first point of contact, answering over 30 calls daily, and managing correspondence to maintain
seamless communication
Managed and updated client portals, ensuring accuracy and accessibility, resulting in smoother client
interactions and operations.
Delivered weekly progress reports and tailored recommendations to enhance task management and
productivity for remote teams.
Personal Assistant
Krisoral Group of Companies - Onsite | Jan 2020 - Dec 2020
●
●
●
●
●
Provided comprehensive administrative support across multiple departments, achieving a 90% satisfaction rate
among team members for timely assistance.
Collaborated with teams on 15+ projects, ensuring 95% of deadlines were met and deliverables exceeded client
expectations.
Organized and maintained over 300 project files, reducing retrieval time by 40% and improving operational
efficiency.
Supported client relationship management by ensuring timely communication and follow-ups, fostering
stronger connections.
Delivered professional reports and presentations for senior management, improving client decision-making
with clear, concise data.
EDUCATION
Higher National Diploma - Office Technology and Management
Federal Polytechnic Nekede, Owerri, Nigeria | 2018 - 2022
CERTIFICATIONS
● Administrative Professional Foundations - LinkedIn Learning
● Customer Service: Problem-solving and troubleshooting - LinkedIn Learning
● Remote Work Professional Certification - CertiProf
● Customer Success series ( Fundamentals, Advanced Concepts, Career Advancements, Strategic
Management) - CustomerSuccessU.org
● On-Demand IT Skills Training - Digital Witch IT Support Community
● Completed training in advanced Microsoft Office tools and project management software.
TECHNICAL PROFICIENCY
●
●
●
●
●
●
●
Microsoft Office Suite (Word, Excel, Powerpoint)
Google Workspace (Gmail, Calendar, Meet, Docs, Forms, Sheets)
Project management tools: Trello, Asana, ClickUp, Monday.com
File organizational system: Google Drive, One Drive, Dropbox
Scheduling tools: Calendly, Acuity Scheduling, Oncehub
Virtual meeting platforms: Zoom, Google Meet
Others: Zapier, Honeybooks, ActiveCampaign, LastPass
