CA Rosario
-
Customer Support Representative and
Virtual Assistant
Rodriguez, Philippines
linkedin.com/in/cathlyn-angelica-rosario-0b13b21b1
Dedicated Customer Support Representative that bring
customers satisfaction with significant knowledge and
experience solving problems and selling products in
fashion and home improvement field.
WORK EXPERIENCE
Customer Support Representative and Virtual
Assistant for Fashion Ecommerce Websites
Allhart Australian Company/ Men's Rings Online,
Masks HQ, Bow Tie HQ, Linc Bracelets, Fob&
Co., Forever Fascinators, Sabai Diffusers,and
Emba Salt Lamps.
04/2017 – Present
Australia
A company that owns and operate a number of niche online brands from
fashion and home improvement products such as jewellery and aromatherapy
rosariocathlynap_1
TECHNICAL SKILLS
Product Listing
Help Scout
Record Management
Email Management
Zendesk
File Management
Technical/Product Knowlege
Computer Competence
Google Sheets/Google Docs Proficiency
Achievements/Tasks
Actively cultivates strong working relationship with the manages
and colleagues for increased productivity.
Contributing to the increasing customer satisfaction based on
HelpScout Happiness Score by 11% of customer's rating.
Fulfilled basic duties as a Virtual Assistant from verifying,
contacting merchants, and processing client's orders.
Educated the customers and potential customers regarding the
company's policies and products.
Promoted and sold Men's Rings Online, Masks HQ, Bow Tie HQ,
Linc Bracelets, Forever Fascinators, Fob&Co., Sabai Diffuser and
Emba Salt Lamps products.
Wrote creative product descriptions for the Bow Tie HQ website.
Microsoft Office Proficiency
LANGUAGE
English
Filipino
Native or Bilingual Proficiency
Native or Bilingual Proficiency
Spanish
Elementary Proficiency
SOFT SKILLS
VA for a US based Fashion Marketplace website
(Customer Care + Product Editing/Data Entry)
Poshare
Collaboration and Teamwork
05/2019 – 10/2019
US-based
A fashion platform where women can rent or buy designer clothing and
accessories at amazing prices. Specializes in dresses for rent.
Quick Learner
Achievements/Tasks
Cultivated consistent working relationship with the suppliers and
manager via online platforms from email, Facebook Messenger,
and WhatsApp.
Compiled a meticulous spreadsheet of supplier's contact
information and product list.
Fulfilled general duties as a virtual assistant by confirming orders,
contacting merchants and processing customers' orders.
Assisted in editing and uploaded product photos through the
website's back end.
Wrote creative descriptions for different kinds of dresses ranging
from formal to party dresses.
Answered customer inquiries and issues using HelpScout.
EDUCATION
Bachelors of Arts in Philippine Studies
University of the Philippines, Diliman
08/2015 – 06/2020
Courses
Graduated Cum Laude
Certificate Program on Creative Writing in
Filipino
University of the Philippines, Diliman
08/2015 – 06/2017
Creative Writing
Building customer loyalty
Attentive
Conflict Resolution
Clear Communication
Politeness and Tact
Customer Aftercare
Attention to detail
Problem Solving
