Ca Rosario | Freelancer Resume

CA Rosario - Customer Support Representative and Virtual Assistant Rodriguez, Philippines linkedin.com/in/cathlyn-angelica-rosario-0b13b21b1 Dedicated Customer Support Representative that bring customers satisfaction with signiﬁcant knowledge and experience solving problems and selling products in fashion and home improvement ﬁeld. WORK EXPERIENCE Customer Support Representative and Virtual Assistant for Fashion Ecommerce Websites Allhart Australian Company/ Men's Rings Online, Masks HQ, Bow Tie HQ, Linc Bracelets, Fob& Co., Forever Fascinators, Sabai Diffusers,and Emba Salt Lamps. 04/2017 – Present Australia A company that owns and operate a number of niche online brands from fashion and home improvement products such as jewellery and aromatherapy rosariocathlynap_1 TECHNICAL SKILLS Product Listing Help Scout Record Management Email Management Zendesk File Management Technical/Product Knowlege Computer Competence Google Sheets/Google Docs Proﬁciency Achievements/Tasks Actively cultivates strong working relationship with the manages and colleagues for increased productivity. Contributing to the increasing customer satisfaction based on HelpScout Happiness Score by 11% of customer's rating. Fulﬁlled basic duties as a Virtual Assistant from verifying, contacting merchants, and processing client's orders. Educated the customers and potential customers regarding the company's policies and products. Promoted and sold Men's Rings Online, Masks HQ, Bow Tie HQ, Linc Bracelets, Forever Fascinators, Fob&Co., Sabai Diffuser and Emba Salt Lamps products. Wrote creative product descriptions for the Bow Tie HQ website. Microsoft Oﬃce Proﬁciency LANGUAGE English Filipino Native or Bilingual Proﬁciency Native or Bilingual Proﬁciency Spanish Elementary Proﬁciency SOFT SKILLS VA for a US based Fashion Marketplace website (Customer Care + Product Editing/Data Entry) Poshare Collaboration and Teamwork 05/2019 – 10/2019 US-based A fashion platform where women can rent or buy designer clothing and accessories at amazing prices. Specializes in dresses for rent. Quick Learner Achievements/Tasks Cultivated consistent working relationship with the suppliers and manager via online platforms from email, Facebook Messenger, and WhatsApp. Compiled a meticulous spreadsheet of supplier's contact information and product list. Fulﬁlled general duties as a virtual assistant by conﬁrming orders, contacting merchants and processing customers' orders. Assisted in editing and uploaded product photos through the website's back end. Wrote creative descriptions for different kinds of dresses ranging from formal to party dresses. Answered customer inquiries and issues using HelpScout. EDUCATION Bachelors of Arts in Philippine Studies University of the Philippines, Diliman 08/2015 – 06/2020 Courses Graduated Cum Laude Certiﬁcate Program on Creative Writing in Filipino University of the Philippines, Diliman 08/2015 – 06/2017 Creative Writing Building customer loyalty Attentive Conﬂict Resolution Clear Communication Politeness and Tact Customer Aftercare Attention to detail Problem Solving