Bysshe Saba

Bysshe Saba 978 Sitio San Jose, Tunghaan, Minglanilla, Cebu, Philippines Contact no:- E-mail:-Work Experience Customer Service Representative CTC BPO Inc May 2013 – present • I work in the customer service industry for more than seven years now. I supported a cable and internet company by email (Outlook) and chat (Skype). I now work as a project manager for more than three years. I receive orders from the Sales team then I provision these orders until they are accepted by the end-users. I make sure that addresses and other order details are correct. I mediate communications between access vendors and customers. I periodically check for updates from the vendors via email and online portals and give these updates to the customers while making sure that vital information is contained and kept confidential. I initiate vendor meet-ups and tag-and-locate tickets when issues arise. I schedule conference calls for activation with the access vendor, third-party provider, end-user, and the on-site engineer. Systems Consultant Gakken Philippines Inc February 2011 – September 2011 • Made sales for the month • Prepare and participate in bids at government and private companies • Made office presentations and proposals Service Volunteer Non-Government Organization June 2008 – June 2010 • Made contacts with people ten hours daily • Invited and ushered visitors around the center • Trained a new Service Volunteer • Conducted weekly training meetings with other volunteers Educational Attainment College Bachelor in Secondary Education (Physics-Chemistry) University of Cebu-Main B.S. in Chemical Engineering (Undergraduate) Cebu Institute of Technology N. Bacalso Avenue, Cebu City