Bysshe Saba

I work in the customer service industry for more than six years now. I supported a cable and internet company by email (Outlook) and chat (Skype)

I now work as a project manager for more than two years. I receive orders from the Sales team then I provision these orders until they are accepted by the end-users. I make sure that addresses and other order details are correct.

I mediate communications between access vendors and customers. I periodically check for updates from the vendors via email and online portals and give these updates to the customers while making sure that vital information is contained and kept confidential.

I initiate vendor meet-ups and tag-and-locate tickets when issues arise. I schedule conference calls for activation with the access vendor, third-party provider, end-user, and the on-site engineer.