Bunmi Fadamitan

BUNMI OLOLADE FADAMITAN Virtual Assistant|Executive Assistant|Administrative Assistant|Operations Support PROFESSIONAL SUMMARY I am a customer service professional with over two years of experience improving client satisfaction and retention in the real estate sector. I provide proactive support through email, chat, and phone, reducing inquiries and speeding up resolution time. I am known for empathy, clear communication, and consistent follow-through. I am looking to apply my skills in a growth-driven company where I can build loyalty and take on new challenges. SKILLS AND COMPETENCIESWORK EXPERIENCE SOFT SKILLS ●​ Excellent written and verbal communication ●​ Active listening and empathy ●​ Problem-solving and conflict resolution ●​ Adaptable and able to multitask ●​ Reliable with strong follow-up ●​ Professional and customer-focused TECHNICAL SKILLS ●​ Google Workspace ●​ Microsoft Office Suite ●​ CRM Tools (Zendesk, Hubspot) ●​ Calendly, Slack, and Zoom ●​ Email and inbox management ●​ Feedback collection(Google Forms) ●​ Internet Research Client Relations Executive/Administrative Assistant Assured Way Investment Limited (2023-Present) Key Duties and Achievements ●​ Built and maintained client relationships that boosted loyalty and increased retention by 80%, leading to repeat business and referrals. ●​ Improved team efficiency by 70% by managing administrative tasks and client support using Google Workspace ●​ Organized and maintained over 300 realtor profiles, land documents, and property records using Google Drive, ensuring accuracy and quick access ●​ Collaborated with multiple departments to improve workflows and service delivery, enhancing responsiveness and internal communication. ●​ Managed executive calendar using Google Calendar and Calendly, reducing scheduling conflicts by 50% and improving coordination across teams. ●​ Led planning of monthly realtor birthday events using Asana and tracked event timelines in Google Calendar, increasing team retention by 60%. Corps Member (Teaching & Administrative Support) Biyem International School, Ogun School -) Key Duties & Achievements ●​ EDUCATION Bachelor of Arts: Linguistics and African Languages (February 2020) Obafemi Awolowo University, Ile-Ife, Osun State. PROFESSIONAL CERTIFICATIONS -Certificate of Completion in Virtual Assistance - Career Crafters Academy, 2025 -Certificate of Achievement in Virtual Assistance - ALX, 2025 -Certificate of Completion in Virtual Assistance - Ladies in Tech Africa, 2024 REFEREE Available Upon Request