Bryant Fisher

Bryant Fisher Atlanta, GA 30157 | - |-| LinkedIn.com/in/bryantfisher Professional Summary Strategic Customer Success and Solutions leader with over 20 years of experience driving adoption, retention, and revenue growth across SaaS, ERP, and fintech platforms. Proven record of managing end-to-end client lifecycles, leading technical demos, onboarding users, and securing renewals for enterprise customers. Adept with tools like Salesforce, QNXT, XSPrisa, and Orion. Passionate about aligning technology with customer goals to maximize value and minimize churn. Skills & Tools Customer Success: Lifecycle Management, Onboarding, Renewals, Upsell/Expansion, Retention, Churn Reduction Technical Sales: Discovery, Product Demos, Objection Handling, Implementation Support, Executive Business Reviews (EBRs) CRM & ERP Platforms: Salesforce, QNXT, XSPrisa, Orion, Wealth Access Tools & Data: Microsoft Office, Google Workspace, Performance Reporting, Data Analysis, Agile Professional Experience Sales Engineer / Customer Success Specialist Careerist – Remote / Atlanta, GA | Feb 2024 – June 2025 Led Salesforce CRM discovery sessions to align platform capabilities with client business needs Delivered tailored product demos focused on integrations, ROI, and workflow enhancement Created follow-up success plans including KPI metrics, Q&A, and implementation roadmaps Used consultative storytelling to build stakeholder trust and improve client retention Identified upsell opportunities and aligned customer feedback with product roadmap Customer Engagement & Success Associate Continuum Global Solutions – Atlanta, GA | Aug 2023 – Present Maintained 95% CSAT through proactive CRM support and benefits consultation Led onboarding and training on internal CRM and automation platforms Contributed to higher renewal rates by identifying service gaps and increasing platform engagement Senior Account Manager The System Depot – Atlanta, GA | Dec 2019 – Apr 2020 Managed B2B solution sales lifecycle and post-sale adoption strategy Conducted product walkthroughs and end-user training sessions Increased monthly recurring revenue (MRR) by $15K+ through renewal and upsell efforts Financial Account Operations Analyst FIS Global – Atlanta, GA | May 2016 – Jan 2019 Utilized XSPrisa and Corporate Actions Suite to optimize financial operations Streamlined capital transaction processes using internal ERP platforms Collaborated cross-functionally to drive SaaS adoption and process improvement Senior Client Relations Manager Merit Financial Advisors – Hybrid | Jan 2007 – Jun 2015 Directed success strategy for over 300 high-net-worth clients Drove $240M AUM growth by aligning client goals with Salesforce, Orion, and Wealth Access tools Delivered KPI dashboards to support retention, planning, and portfolio strategy alignment Education B.A., Computer Science Business – Georgia State University A.S., Cinematography & Film Production – Los Angeles Film School (LAFM) Certifications Sales Engineering Certification – Careerist Customer Success Management Fundamentals – Udemy AWS Cloud Practitioner – Amazon Web Services DevOps Fundamentals – Coursera Software QA & Agile Practices – H2K Infosys / edX