I’m a results-driven Client Success and Enterprise Account Management professional with over a decade of experience in SaaS, healthcare technology, and financial services. My career has centered around building strong, trust-based relationships with clients while delivering strategic value through technology adoption, workflow optimization, and consultative support.
In healthcare tech, I’ve worked extensively with platforms such as QNXT and XSPrisa, supporting Revenue Cycle Management (RCM), patient engagement strategies, and administrative process improvement. I’ve collaborated with internal product, engineering, and client teams to troubleshoot complex issues, train users, and improve adoption rates across payer and provider environments.
My experience also includes hands-on use of Salesforce CRM for managing the entire customer lifecycle—tracking engagement, managing onboarding, resolving escalations, and supporting renewals and upsells. I understand the importance of CRM data hygiene, pipeline visibility, and reporting to support both strategic planning and day-to-day execution.
Whether working with enterprise accounts or supporting SMBs, I bring a consultative approach grounded in empathy, active listening, and business acumen. I’m passionate about using technology to solve real problems and committed to helping mission-driven companies deliver long-term value to their clients.