Bryan Gregg Agustin

BRYAN GREGG P. AGUSTIN #46 Lot 4 Block 3 Visitation St. PH 4 Sacred Heart Village Novaliches, Quezon City Metro Manila. Philippines 1112 -- _____________________________________________________________________ Objective: Pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals. Summary of Qualification: I can provide e-mail, ticket, chat support and phone support and will do everything I can to delight your customers. Throughout the years of my experience as a Customer Service representative I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as attentiveness, positive attitude, clarity, patience, calmness, time management, empathy, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. Computer Knowledge and Skills: Work Processing 55WPM 100% Accuracy Proficient in MS Office and the Internet Skilled in working on windows operating system Proficient in troubleshooting Knowledge in CISCO (CCNA) Educational Background: Bachelor of Science in Information Technology -) AMA Computer College - Fairview Bachelor of Science in Computer Science with Specialization in Software Engineering 2nd year -) Far Eastern University – East Asia College Bachelor of Science in Computer Science -) Far Eastern University – East Asia College Working Experience: Technical Support Representative (Full – Time) Feb 2013 – Nov 2014 Iplus Careers (Former subsidiary of ePLDT – Handle Corporate Account) 2F Corinthian Plaza Building, 121 Paseo de Roxas Street, Legaspi Village, Makati City. (Former location was 5F Locsin bldg. Makati Ave) Driver and Operator (Full – Time) March 2017 – Present Grab PH - 12/F Grab Office Wilcon IT Hub, 2251 Chino Roces Ave., Makati City Freelance Computer Technician (Part – Time) Private Person, Computer Shops and Small Office project base.