Bryan Consulta

 BRYAN MANRIQUE CONSULTA Block 47 Lot 14 Cityland Subdivision Carmona, Cavite - Skills and Qualification -Proficient in Microsoft office tools such as Outlook,Work, Excel, Slides and other computer software -Can communicate in Filipino or English -Can easily adapt and adjust to a fast phase environment -Professionally trained and oriented in customers service and dealing with clients. WORK EXPERIENCES VA/eBay Manager/Amazon-eBay Dropshipping/Product Sourcing 2017 - Present Product sourcing (Amazon, Walmart, home depot) Price Research Product Listing Title Optimization Order Management Shipping / Tracking Product Relisting Customer Service Sutherland Global Philippines Year:- Team Manager -Hiring, training, coaching, and leading call center representatives as they provide support for customers. -Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives -Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. -Assisting other management team members in identifying trends and establishing call center goals. -Ensuring staff members are achieving desired service levels and taking corrective action, as needed. -Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. -Authorizing replacements or refunds. -Taking on other tasks or projects to support employees, other managers, and call center operations. United Laboratories Inc. (UNILAB) Year:- Account Manager (TOMG) /Logistic Job Description -Capture, Validate and post manual orders into SAP ensuring that only quality orders are processed to minimize the the instances of rejected deliveries. -Respond to customers inquiries on prices, order status, credit status, product availability and product initiatives with quality standards and customer expectation -Monitor and coordinates fulfillment of orders across all functions from generation to delivery within quality standard and prescribe lead time. -Communicate process delays to concerned departments or units and if necessary, inform the customer of the Customer Development Specialist on the status of the order. Teletech CSR/TSR Job Description -Provide step by step instructions technical issues of internet connections -Handling billing concerns and reactivation Honda Parts Manufacturing Company Machine Operator Job Description -Provide support and do repetitive task -Inspect the quality of the newly processed parts before handing over to the next process -Replace primary tools of the machine for quality inspection Teleperformance Ortigas Center Pasig City CSR/TSR Job Description: -Answer customer query about the products -Provide technical support for products issues -Process replacement for damaged/defective products during transit EDUCATIONAL BACKGROUND Our lady of Salvation College Legazpi City Albay - BS Major in Philosophy Naga National High School Naga Tiwi Albay Naga Elementary School Naga Tiwi Albay