Bryan Adam G. Aragon
37/460 Ann St., Brisbane City Qld 4000
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SUMMARY
A Technical, Sales, and Customer Service Specialist with 10 years of experience, including roles as a Subject Matter Expert,
QA Analyst, and Team Leader. I take pride in my ability to manage multiple priorities, work independently, and thrive in fastpaced environments. With a strong background in customer service tools and a reputation for being reliable, I’m committed
to delivering great results. I’m seeking a role to apply my skills to boost operational ef ciency and client satisfaction.
EXPERIENCE
Customer Service, Billing, Sales & Technical Consultant
Vodafone - Mo's Retail Store - Australia Based
• Assist customers on general queries, billing, technical and sales
• Upsell/cross-sell additional services, process orders
• Assist on inventories/stock transfers/QSL orders
Sept 2023 - Nov 2024
Customer Service, Billing, Sales & Technical Consultant
Telstra Ltd. - Telstra Retail Store - Australia Based
• Assist customers on general queries, billing, technical and sales
• Upsell/cross-sell additional services, process orders and in-store redemptions
May 2023 - Sept 2023
Senior Customer Service Representative, and Order Ful llment Specialist
MiracleSofa - Sofa & Pillow Covers - eCommerce (Remote) - Singapore Based
• Point of Contact (POC)
• Process orders, returns, and cancellations via Shopify
• Update order status and tracking information
• Manage and answer emails/tickets/social media messages
• Create and manage website FAQ, quality control procedures and processes
Aug 2020 - March 2023
Customer Service Representative, and Admin Support
VRO LLC - Vital Record Applications - eCommerce (Remote) - USA Based
• Point of Contact (POC)
• Monitor team members' call recordings and performance
• Take supervisor phone calls, answer emails/tickets and phone calls
• Create and manage website FAQ, quality control procedures and processes
• Perform data mining & entry, and PDF mapping
Aug 2019 - Aug 2020
Customer Service & Sales Representative, and Admin Support
My Water Filter - Water Filters - eCommerce (Remote) - Australia Based
• Answer emails/tickets, live chats and phone calls
• Process orders via Magento, returns, and cancellations
July 2018 - July 2019
Customer Service, Billing, Sales & Technical Representative
VXI Global MOA - AT&T and DirecTV (Contact Centre) - USA Based
• Answer phone calls - billing, technical and sales
• Perform troubleshooting steps and schedule tech visit
June 2017 - July 2018
Subject Matter Expert, Team Leader, and Quality Analyst
Siblings International Business Solutions - Red Pocket Mobile (Contact Centre) - USA Based
• Lead a team
• Take supervisor phone calls
• Develop and implement quality control procedures and processes
• Monitor team members' call recordings and performance
• Answer customer/dealer phone calls, live chats and perform troubleshooting
June 2014 - June 2017
EDUCATION
Bachelor of Science in Information Technology
AMA College Tagum • Tagum City, Philippines • 2013
Diploma of IT General and Advance Diploma of IT General
Canterbury Technical Institute • Brisbane City, Australia • 2024
SKILLS
Customer-Focused Attitude
Basic Technical Knowledge
Troubleshooting and Device Con guration
Time Management and Con ict Resolution
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Effective Communication
Active Listening
Empathy and Patience
Problem-Solving and Adaptability
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Negotiation and Closing Techniques
Upselling and Cross-Selling
Resilience and Relationship Building
Sales Metrics Awareness
