Bryan Adam Aragon

With over 10 years of versatile experience as a Technical, Sales, and Customer Service Specialist, I bring proven leadership as a Subject Matter Expert, QA Analyst, and Team Leader. My expertise lies in efficiently managing complex priorities, providing exceptional customer service, and driving sales results. I am adept at handling billing, technical assistance, and order fulfillment across various platforms such as Shopify and Magento.

Key Strengths and Skills:

• Strong communication, active listening, and empathy for building customer trust.

• Effective problem-solving, adaptability, and time management.

• Proficiency in sales techniques, including upselling and cross-selling.

• Technical troubleshooting and device configuration knowledge.

• Resilience, negotiation skills, and fostering client relationships.

Career Highlights:

• Led quality control and team performance at Siblings International Business Solutions, enhancing service delivery.

• Managed end-to-end customer interactions at top Australian retailers (Vodafone, Telstra), driving customer satisfaction and sales.

• Streamlined order processing and customer support for MiracleSofa, boosting operational efficiency.

Communication Platforms Used:

• Messaging Platforms: Slack, Microsoft Teams, WhatsApp, Telegram, and Discord

• Video Conferencing Platforms: Zoom, Microsoft Teams, Google Meet, and Skype

• Email Platforms: Microsoft Outlook, and Gmail

• Collaboration Platforms: Microsoft Teams, Google Workspace, Slack, Trello, and Asana

• Customer Communication Platforms: Zendesk, Freshdesk, and Gorgias

• Social Media Platforms: Facebook Messenger, LinkedIn Messaging, Twitter DMs, and Instagram Direct Messages

My extensive use of customer management tools, including Zendesk, Salesforce, and Microsoft Office, complements my commitment to operational excellence and client satisfaction. I am ready to leverage my skills to enhance team performance and achieve business objectives.