Bruno Perfetti – IT Support Specialist & Project Manager
Contact Information
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Location: Buenos Aires, Argentina
Email:-LinkedIn: linkedin.com/in/brunoperfetti
Professional Summary
IT Specialist and Project Manager, bringing over 15 years of expertise in L2/L3
technical support, systems administration, virtualization, and cloud technology.
With a strong record in leading technology projects and multidisciplinary teams,
Bruno applies Agile and ITIL methodologies to deliver results. Their background
includes resolving critical incidents, streamlining IT environments, and managing
support tickets through top ITSM platforms. Advanced English proficiency is
certified at the C2 level.
Core Technical Skills
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Operating Systems: Windows Server -), ChromeOS, macOS,
multiple Linux distributions (Ubuntu, RedHat, OpenSUSE, CentOS, Debian,
AlmaLinux)
Cloud & Hosting: Azure, AWS, Google Cloud Platform (GCP), IBM Cloud,
Ionos; CPanel, Plesk, DirectAdmin, Webmin
Networking & Security: Cisco FTD, Fortigate, Palo Alto Networks, Juniper
SRX
Virtualization: Hyper-V, VMware, Citrix, Proxmox, VirtualBox, KVM
Databases & Languages: SQL (advanced queries, troubleshooting,
reporting)
Ticketing / ITSM Tools: ServiceNow, Zendesk, Jira, Salesforce Service Cloud
Productivity & Collaboration: Office 365, GSuite, Zoho Workplace, Active
Directory (AD), Entra
Professional Experience
Independent Consultant – IT Analyst / Project Manager
Buenos Aires, Argentina | Aug 2024 – Present
Oversees technology initiatives, leading hybrid teams and managing various
operating environments (Windows, Linux, macOS, ChromeOS). Implements cloud
solutions in Azure and AWS and handles incident management through major ITSM
platforms.
Tecnología 5 – IT Support Specialist / Team Coordinator
Buenos Aires, Argentina | Nov 2020 – Aug 2024
Directed the IT support team for corporate clients. Drove process improvements
using ITIL principles and managed critical incidents, including overseeing global
escalation.
Novatium Argentina ARL S.A. – Systems Supervisor
Buenos Aires, Argentina | Apr 2014 – Jun 2017
Supervised IT support for key clients such as Mapfre, Edenor, and Pirelli. Allocated
and tracked critical tickets and administered networks, servers, and mobile
devices.
Satus Ager SA – Systems Analyst
Buenos Aires, Argentina | Feb 2013 – Jan 2014
Provided technical support, hardware repairs, and network management.
Supported and configured mobile devices, including BlackBerry.
Toyota Tsusho Argentina – IT Assistant
Pacheco, Buenos Aires, Argentina | Jul 2010 – Feb 2013
Delivered L2 support for internal users and maintained networks and
hardware/software inventories.
HLB Pharma – Junior Help Desk
Buenos Aires, Argentina | Jun 2007 – Feb 2010
Installed and maintained telecommunications networks, providing technical
support for the company’s IT infrastructure.
Education
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Systems Analyst coursework (incomplete), University of Buenos Aires
Certifications
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EF SET Certificate – English Level C2 Proficient
Languages
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Spanish: Native
English: C2 Proficient (EF Certified)
