IT Specialist and Project Manager, bringing over 15 years of expertise in L2/L3 technical support, systems administration, virtualization, and cloud technology. With a strong record in leading technology projects and multidisciplinary teams, Bruno applies Agile and ITIL methodologies to deliver results. Their background includes resolving critical incidents, streamlining IT environments, and managing support tickets through top ITSM platforms. Advanced English proficiency is certified at the C2 level.