Bruno Michel Silva

RESUME Bruno Michel Silva Estrada de Itapecerica, 1528 - Torre 1 Ap 1 - São Paulo, SP - Brazil-- May/2016 – July/2017 Renewals Representative at Idera -Responsible for overseeing renewals from customer's contracts. -Held meetings with resellers and monitored ongoing systematic development. -Created quotes, made calls, held online meetings, and developed all duties related to conducting a fine business development process. April/2014 -April/2016 Customer Service/ Content Manager at Englishok.com.br -Dealt with site visitors. -Developed content to boost site performance and growth. October/2013 -May/2014 Data Entry Researcher Specialist -Analyzing content system information and validating it against sources, curating, reviewing, editing and changing. -Participating in trainings, group sessions and projects. -Fast paced work environment with multi-tasking, project urgency defined and goal oriented work. January/2013 –April/2013 Mocksa – Content Writer -Creating content to answer questions. Done on spreadsheets. Using now CMS for data input and for work retrieval. January/2011 –December/2012 Global Online Services -Project & Product Manager for over 2 years. -Managed writers teams with over 15 people simultaneously. -Used Google Docs, Spreadsheets for work allotment, distribution, checking and correction. Final submission to CMS through ticketing system and webmail. Corrections and proofreading of texts developed. -Spreadsheets for work flow, distribution, work allotment, monitoring. -Capable of working with Project Management Systems such as Open Workbench, Pivotal Tracker, TaskJuggler and similar ones. Duties: -Managed team of writers composed by over 15 people simultaneously. -Used Google Docs, Spreadsheets for work allotment, distribution, checking and correction. Final submission to CMS system. Corrections and proofreading of texts developed. -Spreadsheets for work flow, distribution, work allotment, monitoring. -Capable of working with Project Management Systems such as Open Workbench, Pivotal Tracker, TaskJuggler and similar ones. Extra Abilities Include *Linguist. Can engage in Language Learning Projects for client`s needs. *Content Creation Management –SEO tailored. *SEO Market Research. *SEO Business Plan Creation & Implementation. *SEO Project Flow Analysis & Refining. Education Unfinished Business Administration UNIP-